• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范

KEY RELATIONSHIPS:
Report to Director, Training & Development, APAC
 
POSITIONS REPORTING TO THIS POSITION:
Training Intern
 
JOB OVERVIEW
This role will be an integral part of development for new courses, helping to mold the direction that the training team embarks on from a holistic prospective. Supports the Training Director and the regional operations teams in ensuring all content is effectively delivered in alignment with the Wyndham Hotels & Resorts' initiatives. The primary responsibility is to ensure the development, delivery and transference of professional training in intermediate hospitality operations content with a primary focus on quality, revenue and general brand operations. You will be required to travel regularly, up to 85% of the time in some weeks. As an employee, you are expected to interact in a team environment and be sensitive to diversity which includes both cultural and educational differences. This position requires a strong working relationship with the Regional Director of Training as well as all other regional functional groups. This position must be sensitive to deadline requirements. There is a need to effectively interact with internal and external customers in a professional manner. 
The expectation is that you will act as a project lead and / or assist the project lead(s) as appropriate. You will represent the company standards for knowledge, values and guiding principles. You are expected to model the organization's core values and represent yourself with integrity. 

KEY RESPONSIBILITIES
FACILITATION
Facilitate up to approx. 300 people successfully on intermediate hospitality operations material per year.
Classroom management, logistics & follow-up.
Positively represent the Global Training department. 
Interact and educate internal customers (associate Training)
 
CONTENT MANAGEMENT
Identify training gaps via needs analysis in conjunction with subject matter experts as appropriate
Research content and delivery methods for new and existing training initiatives
Develop, implement, and evaluate courses
Update all related training materials on a regular basis
Deliver train the trainer sessions
 
ADMINISTRATION
Schedule & book travel in alignment with budget requirements
Initiate, schedule and execute training events including Regional Workshops & Onsite Training and etc.
Follow up with customers and management (Reports)
Complete monthly expense & accrual reports
Manage Budget
Act as project lead as assigned by line managed
 
MARKETING
Regional Relationships with DBDs, functional teams and Franchisees
Regional marketing
Attendance at Regional Meetings
 
This position will work in close coordination with the regional functional teams (operations, sales, marketing, etc), the regional Director of Training & Development, Directors of Business Development and properties during content and development and implementation. He / she needs to be a visionary and must remain flexible as changes occur. This position requires an on-going working knowledge of industry trends and best practices. The successful candidate will possess a highly professional demeanor when working with WHR employees and / or Properties.
 
Plays a key role in department’s performance both in terms of revenues and delivery of content by assuring knowledge transfer occurs to our internal and external customers in both brand and Wyndham Hotels & Resorts objectives / initiatives. The successful candidate adheres to Training department procedures and is accountable for their own travel budgets.
 
 
QUALIFICATIONS & REQUIREMENTS
At least 5 years training experience/presentation skills/public speaking
1-2 years’ experience as a hospitality role with good operational knowledge is an advance
Be good at MS Office operation, such, Power Point, Excel, Word & Outlook
Fluent English presentation, oral & written
Ability to work independently and take initiative
Self-motivated, detail oriented with a strong commitment to deadlines
Team player with the ability to effectively present information and respond to questions from the facilitation staff, franchisees, and corporate representatives
Strong execution and follow-up ability to complete the tasks and keep timeline in control
Good written and verbal communication skills
Ability to multi-task
 
 

温德姆酒店集团（Wyndham Hotels & Resorts, Inc.，纽约证券交易所股票代码：WH）遍布全球六大洲逾95个国家和地区，拥有大约9,100家酒店，是全球性的酒店品牌特许经营商。温德姆酒店集团拥有超过83万间客房，每天吸引着来自全球各地的游客，在经济型和中端住宿行业表现优异。集团旗下有 23 个酒店品牌，包括速8酒店（Super 8）、戴斯精选（Days Inn）、华美达（Ramada）、麦客达（Microtel）、拉昆塔 (La Quinta)、呗盟（Baymont）、蔚景（Wingate）、美吟（ AmericInn）、 浩枫温德姆公寓 (Hawthorn Suites)、Trademark Collection和温德姆（Wyndham）。屡获殊荣的温德姆奖赏计划是集团的客户忠诚度计划，为全球超过9,700万名注册会员在集团旗下数万家酒店、俱乐部度假村及度假租赁酒店提供兑换积分奖赏。有关更多信息，请访问网站: www.wyndhamhotels.com。