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JOB OVERVIEW
The Audit Manager will assist in executing the department’s & APAC strategic plan and objectives to provide independent assurance that hotels in the APAC region are reporting in compliance with brand standards & respective franchise/management agreements. The Audit Manager will have the responsibility of conducting on-site and virtual property audits, completing audit file reviews, monthly financial reports, addressing special audit requests, and interacting with various constituents within the business to develop and maintain a network of key relationships within the organization. Additionally, the position will serve as the main point of contact to resolve audit findings and work with property owners & internal teams to institute any necessary compliance measures. The Audit Manager/Director will work very closely with the Audit Manager based in the U.S. who performs virtual audits for the APAC region, as well as with the APAC Operations & Legal teams.
KEY RESPONSIBILITIES
· Work with property owners / property management to resolve audit findings and achieve the desired improvement actions after audits are completed. These responsibilities may include:
- Communicating and discussing audit findings with franchise/management owners, general managers, and senior leaders within the Brand Operations, Legal, and Finance teams.
- Providing guidance to franchise/management owners and general managers regarding proper procedures for accurate revenue reporting, which impacts the revenue recognized by the company.
- Formalizing the standard process for reporting of audit findings and resolution in APAC
- Negotiating terms of “Memos of Understanding” with franchise/management owners to ensure full understanding and resolution of audit findings.
· Conduct property audits (either in-person or virtually) in accordance with brand standards and respective franchise/management agreements and develop audit findings and recommendations. These responsibilities may include:
- Drafting and sending audit confirmation letters prior to performing the on-site and virtual audits to inform property owners that an audit will be performed, noting the required financial records needed to complete the audit.
- Reviewing and testing hotels’ financial information to verify the accuracy of reported gross room revenue, as well as, ensuring financial operational procedures are in accordance with the franchise/management agreements and company brand standards.
- Documenting audit test procedures, findings, and results for review.
- Formalizing the standard process of auditing APAC hotels in partnership with Wyndham Legal and Operations
- Documenting the actual findings in a systematic manner
· Monitor financial performance of properties and track status of properties’ “Memos of Understanding” post-audit together with the efforts to support AR collections.
- Work closely with Revenue Management team to understand the basic financial performance for certain brands as benchmark to detect issues
- Partner with the AR team to develop a standard process in which audits will contribute to overall AR collection efforts.
· Carry out duties/projects as assigned by line manager from time to time.
QUALIFICATIONS & REQUIREMENTS
· Bachelor’s degree in Accounting or Finance is preferred.
· Bachelor’s degree in other business-related concentrations would be considered if the candidate has significant work experience within the hospitality industry.
· 6-8 years of auditing and/or accounting experience is required. Prior audit or accounting experience within the hospitality or franchise industry is not required, but is a plus.
· CPA or other business certification is a plus.
· Excellent time management, organization, negotiation skills and customer service skills are required.
· Interest in learning business processes, auditing principles, internal controls and system controls in a hospitality environment.
· Familiar with APAC key markets local finance & tax law and regulations.
· Possesses savviness and accuracy in dealing with numbers & reports.
· Excellent analytical skills, be able to deep dive into the revenue report and identify the revenue loss.
· Be able to establish and maintain positive relationship with internal team members & external stakeholders, fluency in both Chinese & English is required.
· Self-driven and be able to work independently.
· Great leadership skills and can drive the audit program within the region.
· Results-driven and action-oriented.
· Problem-solving focused with a can-do attitude.
· Open-minded and innovative, willing to try all ways to achieve desired results.
· Available to travel at 50% of the time or greater within the region.
温德姆酒店集团(Wyndham Hotels & Resorts, Inc.,纽约证券交易所股票代码:WH)遍布全球六大洲逾95个国家和地区,拥有大约9200家酒店,是全球性的酒店品牌特许经营商。温德姆酒店集团拥有约84.3万间客房,每天吸引着来自全球各地的游客,在经济型和中端住宿行业表现优异。集团旗下有25个酒店品牌,包括速8酒店(Super 8)、戴斯精选(Days Inn)、华美达(Ramada)、麦客达(Microtel)、拉昆塔 (La Quinta)、美吟(Baymont)、蔚景(Wingate)、浩枫温德姆公寓 (Hawthorn Suites)、Trademark Collection和温德姆(Wyndham)。屡获殊荣的温德姆奖赏计划是集团的客户忠诚度计划,为全球超过1亿注册会员在集团旗下数万家酒店、俱乐部度假村及度假租赁酒店提供兑换积分奖赏。