• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范

JOB OVERVIEW 
As a Loyalty Operations Manager, this role will be responsible for overseeing and managing the Wyndham Rewards program operation, act as a bridge between the hotel and headquarters, ensuring effective communication and coordination. Responsible for supervising and supporting hotel teams in achieving their goals and resolving any issues they encounter. Additionally, also be responsible for the training and development of hotel staff. This role will also involve designing and implementing strategies to enhance customer loyalty, engage with members, and improve overall program effectiveness in APAC. 

KEY RESPONSIBILITIES 
Manage engagement programs to ensure successful loyalty program implementation and compliance at the property level; maximize program penetration across all brands in APAC Region. 
Drive the loyalty program training and provide relevant content to facilitate various training needs (including but not limited to delivering on-boarding training for GMs, making internal training material updates and webinar training series) 
Oversee the day-to-day operations of the loyalty program, ensuring seamless execution of member benefits, rewards, and promotional activities. 
Emphasis on Loyalty team KPIs such as member acquisition, including Valid Enrollment and Member contribution. 
Loyalty Program Data Monitoring & Analysis: Collect loyalty program related data and maintain APAC loyalty program dashboard to track overall program performance. 
Effectively track & communicate with DFO/DOO/FOM for property enrollment performance and strategically handle issue resolution, communication for continued enhancement of enrollment at the property level 
Provide adaptation from global Wyndham Reward Enrollers incentives into APAC and initiate with full communication plan for all incentive schemes at property level to ensure the successful results of valid enrollments 
Manage all loyalty team agencies/vendors for effective collateral inventory management, distribution, local adaptation and production in APAC Update and maintain the collateral needs and use from collateral requisition website, Serve as point of contact for property enquiries related to loyalty operations 
Manage loyalty program budget, track expenses, and optimize resource allocation to maximize program ROI. 
Stay updated on industry trends and best practices in loyalty and retention programs and recommend innovative strategies to maintain a competitive edge. 
Resolve any issues or escalations related to the loyalty program, ensuring a high level of member satisfaction. 
Assists Loyalty Operation & Partnership Leader for all Wyndham Rewards related events and not limited to communication with agencies, translation, proof reading, follow-up on loyalty operation activities. 
Manage regular website content updates based on marketing calendar and 
Supports Loyalty Operation & Partnership Leader in any other tasks or adhoc projects where required, carry out duties/projects as assigned by line manager from time to time. 
Must be willing and able to work flexible hours as need to accommodate time-zone differences; some business travels required to support functional needs. 

QUALIFICATIONS & REQUIREMENTS 
Bachelor’s Degree 
A detail-oriented, self-confident problem-solver who is able to manage projects effectively in a fast-paced, highly matrixed environment. 
Proven ability to engage & influence business stakeholders through effective communication
Proven ability to creatively develop specific initiatives to motivate engagement at all levels
Strong project management skills, including a demonstrated ability to manage processes to drive efficiency, action and results. Ability to manage and deliver multiple projects at the same time
Strong analytical skills with an affinity for understanding, analyzing data and reporting to senior management 
5 years minimum in operations or agency environment, hotel experience is desirable 
Proven effectiveness working with virtual teams across different geographic areas 
Ability to communicate effectively through conference calls and emails as required by a virtual team 
Fluent in Mandarin & English – written and spoken

温德姆酒店集团（Wyndham Hotels & Resorts, Inc.，纽约证券交易所股票代码：WH）遍布全球六大洲逾95个国家和地区，拥有大约9200家酒店，是全球性的酒店品牌特许经营商。温德姆酒店集团拥有约84.3万间客房，每天吸引着来自全球各地的游客，在经济型和中端住宿行业表现优异。集团旗下有25个酒店品牌，包括速8酒店（Super 8）、戴斯精选（Days Inn）、华美达（Ramada）、麦客达（Microtel）、拉昆塔 (La Quinta)、美吟（Baymont）、蔚景（Wingate）、浩枫温德姆公寓 (Hawthorn Suites)、Trademark Collection和温德姆（Wyndham）。屡获殊荣的温德姆奖赏计划是集团的客户忠诚度计划，为全球超过1亿注册会员在集团旗下数万家酒店、俱乐部度假村及度假租赁酒店提供兑换积分奖赏。