招聘Guest Service Manager宾客服务经理_宁波洲际酒店招聘信息-最佳东方

FINANCIAL RETURNS财务回报

· Promotes inter-hotel sales and in-house facilities. Ensures front line staff complies with FIT marketing techniques and maximize sales.

促进酒店内房间及设施的销售, 确保一线员工掌握销售技巧，尽量提高销售

· Analyses and approves discounts and rebates.

分析并批准折扣/扣减

· Analyses the rate variance report to ensure rooms revenue control

分析房费差异报告，对房间的收入进行控制

· Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

控制及管理部门花费，确保达到预算

· Works with superior in the preparation and management of the department’s budget. Duties include:

与上级合作，准备及管理部门账目

PEOPLE员工团队

· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流

· Provides functional assistance and direction to all departments.

为所有部门提供功能性帮助及指导

· Cooperates, coordinates and communicates with other hotel departments as required.

按照要求，保持与其他部门的合作及交流

· Supports and assists Front Office personnel and all departments at peak periods.

在高峰时期，协助前厅部工作人员及所有部门工作

· Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

对员工的行为、穿着、个人卫生进行监督

GUEST EXPERIENCE宾客体验

· Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

确保到酒店的客人都受到及时关注

· Responds to guest needs and resolves related problems

对客人需求作出反映，解决相关问题

· Prepare welcome cards with General Manager Signature for VIPs and IHG® Rewards Club guests, ensures them receive special attention.

为重要客人和 IHG® Rewards Club优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注

· Assists Guest Relations in greeting, rooming, and sending off VIP guests.

协助客户关系主任，迎接客人，安排客人到房间并送重要客人离开

· Checks billing instructions and monitors guest credit

查看账单，关注客人信誉度

RESPONSIBLE BUSINESS企业责任

· Inspects front of house and back of house regularly for cleanliness.

定期检查酒店前后区域的清洁

· Coordinate with Security under any Emergency situation, being a part of Emergency Fire Team

在安全紧急情况下和安保部保持良好的协作关系并且能成为紧急消防团队中的一员

· Checks and Assistant the P.S.B procedure

查看和协助宾客登记信息程序

· Perform other duties as assigned .Takes action with the Property Management Systems (PMS) in emergency situation.

完成其他分配的工作任务,在紧急情况时，对酒店管理系统采取措施

· Fully conversant with all hotel emergency procedures.

熟悉酒店在紧急情况发生时的对应措施

aCCOUNTABILITY责任范围

Assist FOM to manage and monitor the operation Front desk\Concierge\Guest service centre\ Business centre\Club Intercontinental lounge, ensure every section under smoothly operation. Meanwhile organize the department training.

协助前厅部经理管理并监督前台、礼宾部、宾客关系中心、商务中心、洲际俱乐部酒廊日常运营情况，并组织相关培训，确保前厅部正常运营。

QUALIFICATIONS AND REQUIREMENTS任职要求

Have related working experience, College degree or above

有一定相关职位工作经验，大专及以上学历；

Have certain ability of English-speaking, listening ,writing and reading

英语有一定听、说、读、写能力；

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

证明了解职业健康及安全责任政策及程序，确保安全操作所有的程序，并确保直接报告也是一样。

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

了解职责相关内容，维护职业法，健康安全法。

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

熟悉财产安全，急救，火灾、紧急事件发生时的补救措施，设备的安全操作。

Initiate action to correct a hazardous situation and notify supervisors of potential dangers

实施行动对危险情况进行纠正，通报潜在的危险

Log security incidents and accidents in accordance with hotel requirement

按照酒店要求记录安全事件及意外事故

宁波洲际酒店隶属于洲际集团，洲际酒店集团有限公司是集团控股公司，成立于英国，洲际酒店集团在全球拥有丰富的酒店品牌组合，共计17个品牌。洲际酒店集团旗下特许经营、出租、管理或拥有的酒店近6,000家，共有近890,000间客房，遍布全球逾100个国家和地区，并有约1,900家在建酒店。洲际酒店集团的酒店忠诚客户计划——IHG优悦会目前在全球拥有超过1亿会员。洲际酒店集团在全球拥有约400,000名员工，分别在各地的酒店及集团办公室工作。宁波洲际酒店占据国家高新区核心地段，毗邻地铁五号线院士路站，距离宁波市政府、国际金融中心或国际会展中心仅5分钟车程，驾车30分钟即可抵达宁波栎社国际机场或火车站。酒店整体建筑由美国WATG酒店设计，入住可欣赏碧波荡漾的甬新河景或或俯瞰7,000㎡的欧式花园景观，而由新加坡LTW完成的室内设计则完美地将宁波人文历史融入到洲际经典之中。拥有291间豪华舒适的客房及套房，拥有2个近1000㎡无柱式宴会厅，10间大小不等的多功能会议室，满足各种不同的会议需求。酒店设有2间餐厅和1间酒吧，供具有国际风味及当地特色的环球美食。2020年-2021年连续两年荣膺大中华区洲际酒店及度假村品牌 “宾客心语（客户满意度）”蝉联 NO.1。宁波洲际酒店凭借其专业严格的运营管理与不断追求卓越的服务品质，获得宾客们的一致好评。招聘日周一至周五 9:00-：11:30 13：30-17：30地址：宁波高新区新晖路777号宁波洲际酒店人力资源部