招聘Concierge Supervisor 礼宾部主管_宁波洲际酒店招聘信息-最佳东方

Under the general direction of the Chief Concierge/Front Office Manager and within the limits of established by InterContinental Hotels Group and local policies and procedures, Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, telegrams and parcels to the guests. Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

按照洲际酒店集团标准，在礼宾部经理和前厅部经理领导下，负责提供有关酒店设施，会议场所的准确信息，处理客人质询。监督客人钥匙、邮件、信息、电报、包裹的发送。增强员工的工作氛围，发扬洲际团队合作精神。

FINANCIAL RETURNS财务回报

Works with superior in the preparation and management of the department’s budget. Duties include:

与上级合作，准备及管理部门账目：

Assists in co-coordinating the preparation of the departmental annual budget

协助准备部门年度预算。

Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

控制及管理部门花费，确保达到预算。

PEOPLE员工团队

Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

与上级主管及人力资源部经理合作，确保部门有足够的人员工作。

Conduct on the job training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member

按照部门标准及程序，组织员工工作培训，并对每位员工所获得的进步做出记录。

Provide input for probation and formal performance appraisal discussions in line with company guidelines

按照酒店政策，组织员工实习，并对员工的实习做出评价。

Ensure new staff attend Corporate Orientation within first month of hire

确保新员工在被雇佣的第一个月参加酒店培训。

Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

训练、指导员工工作，为员工提供建设性的信息回馈。

GUEST EXPERIENCE宾客体验

Assist guests with all inquiries, both hotel and non-hotel related. Conduct effective shift briefings to ensure hotel activities and operational requirements are known. Consult Log Book for information/request left by outgoing shift. Maintain detailed knowledge of the activities of the day and alert to any potential problems. Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards

回答客人有关酒店及非酒店的质疑,有效制作值班简报，确保员工知晓酒店活动及操作要求。查看前一个

值班在记事薄里留下的信息,详细了解酒店日常活动，警惕潜在问题,按照酒店标准，确保表格、小册子的

供给.

Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。

Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.

Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy. Record incoming registered mail, telegram, parcel, telex in appropriate file. Receive telephone calls and take messages for guests who are out, in accordance with hotel policy. Night staff check mail, message of expected guests against the system/computer and expected arrivals

处理客人送出的邮件、包裹邮资及货物,按照酒店政策，处理送给客人的邮件、信息、传真、电报及其他特殊物品.存档记录好客人的挂号信、电报、包裹,按照酒店政策，在接到外出客人电话时，留言给客人, 夜班时，查看预期抵达客人的邮件、信息.

Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

为行李部员工准备工作计划，安排假日及休息时间，考虑并预计大型活动安排，特别是早到或晚到及离店的客人安排。

Maintain order and security of guest keys and other selected keys kept in Front Office; ensuring key issue policy is followed. Assist others how to use Go-Concierge system. Make sure Concierge Lounge keep clean all the time, and the operation of Concierge Lounge maintain.

按照酒店钥匙政策，确保客人钥匙、前厅保存的其他钥匙的顺序及安全,帮助其他同事如何运用礼宾部运营系统,确保礼宾部要时刻保持卫生清洁, 和礼宾部休息区域的整洁.

RESPONSIBLE BUSINESS企业责任

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

证明了解职业健康及安全责任政策及程序，确保安全操作所有的程序，并确保直接报告也是一样。

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

了解职责相关内容，维护职业法，健康安全法。

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

熟悉财产安全，急救，火灾、紧急事件发生时的补救措施，设备的安全操作。

Initiate action to correct a hazardous situation and notify supervisors of potential dangers

实施行动对危险情况进行纠正，通报潜在的危险。

Log security incidents and accidents in accordance with hotel requirements

按照酒店要求记录安全事件及意外事故。

Perform other duties as maybe assigned by superiors

完成上级布置的其他工作

宁波洲际酒店隶属于洲际集团，洲际酒店集团有限公司是集团控股公司，成立于英国，洲际酒店集团在全球拥有丰富的酒店品牌组合，共计19个品牌。洲际酒店集团旗下特许经营、出租、管理或拥有的酒店近6,000家，共有近890,000间客房，遍布全球逾100个国家和地区，并有约1,900家在建酒店。洲际酒店集团的酒店忠诚客户计划——IHG优悦会目前在全球拥有超过1亿会员。洲际酒店集团在全球拥有约400,000名员工，分别在各地的酒店及集团办公室工作。宁波洲际酒店占据国家高新区核心地段，毗邻地铁五号线院士路站，距离宁波市政府、国际金融中心或国际会展中心仅5分钟车程，驾车30分钟即可抵达宁波栎社国际机场或火车站。酒店整体建筑由美国WATG酒店设计，入住可欣赏碧波荡漾的甬新河景或或俯瞰7,000㎡的欧式花园景观，而由新加坡LTW完成的室内设计则完美地将宁波人文历史融入到洲际经典之中。拥有291间豪华舒适的客房及套房，拥有2个近1000㎡无柱式宴会厅，10间大小不等的多功能会议室，满足各种不同的会议需求。酒店设有2间餐厅和1间酒吧，供具有国际风味及当地特色的环球美食。2020年-2021年连续两年荣膺大中华区洲际酒店及度假村品牌 “宾客心语（客户满意度）”蝉联 NO.1。宁波洲际酒店凭借其专业严格的运营管理与不断追求卓越的服务品质，获得宾客们的一致好评。招聘日周一至周五 9:00-：11:30 13：30-17：30地址：宁波高新区新晖路777号宁波洲际酒店人力资源部