招聘前台接待员_广州十甫voco酒店招聘信息-最佳东方

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

· 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

· Registers and rooms all arrivals according to established procedures.

· 按照既定工作程序为所有来客登记并安排房间。

· Maintains intimate knowledge of departmental standards and procedures.

· 熟知部门标准工作程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.

· 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

· Maintains cashier float and ensures accurate daily report of all money received.

· 保持库存现金限额并保证每日对所收现金进行准确报告。

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange.

· 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

· Keeps abreast of all modifications to accounting policies and procedures.

· 随时留意会计政策和工作程序的变化。

· Responsible and attends to guest’s request of using the service of safety box at all times.

· 随时负责回应客人关于使用保险箱服务的要求。

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs.

· 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.

· 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

· 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

· Performs the audit balances and prepares all works for audit in an orderly fashion.

· 执行审计结余，并为审计工作进行各项有序的准备。

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

· 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

· 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.

· 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲

· Endeavors to maintain the high standards of the hotel and to be a health or safety hazard.

· 力争保持酒店的高标准，并重视酒店的健康和安全隐患等问题。

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