• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 包吃包住
• Family
• 节日礼物

Duties And Responsibilities 职责和任务
1.Under the direct supervision of Chief Concierge, the Concierge provides assistance to guests in terms of concierge, luggage, valet, airport /train station and door services.
在礼宾主管的管理下，礼宾员提供帮助客人收送行李，代客泊车，送车送机及拉门服务。
2.The position is responsible for providing complete and accurate information in response to internal and external queries and assists in creating a favorable public image as part of the service.
对酒店内外的问询负责提供全面准确的信息，协助建立良好的服务形象。
3.Inspects the Concierge area and nearby lobby area, ensuring that the cleanliness and orderliness are up to standard.
检查大堂礼宾台区域，确保卫生整洁有序，符合规范。 
4.Closely coordinates with The Royale Touch in message handling and delivery, ensuring appropriate tracers / records are updated.
与服务中心密切协作，处理递送留言确保跟踪报表和记录及时更新。
5.Provides guests with needed information and assistance on a wide variety of topics and services, which may include but is not limited to the following:
为客人提供信息，并为下列服务提供帮助。
6.Openly coordinates with other departments to ensure customer needs are attended to.
与其他部门协调，确保照顾客人需求。
7.Maintains open lines of communication with other departments to ensure smooth handovers at all times.
与其他部门保持沟通，确保顺利交接工作。
8.Familiar with hotel policies, procedures, services and promotions.
熟悉产品知识，程序，服务与促销活动。
9.Ensures that all associates are aware of Lost and Found procedures, at all times.
10.Possesses full knowledge of emergency procedures
了解紧急事件处理流程的知识。
11.Ensures that all associates are aware of emergency procedures at all times.
确保部门员工了解紧急情况处理流程。
12.Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.
参加计划内员工培训课程，定期回顾在紧急事件中部门应承担的责任。

Job Specification 工作要求
1. College degree or above.
大专及以上学历。
2. Have the working experience in the concierge department, or the background that is equivalent to this education and relevant working experience.
拥有礼宾部工作经验，或与此相当的教育和相关工作经验结合的背景。
3. Excellent communication skills.
出色的沟通技巧。
4. Have a strong sense of service and professional skills.
具备较强的服务意识和专业技能。

 Join the team behind…The Most Trusted Name in Serviced Residents WorldwideTM加入以下这个团队…全球最值得信赖的酒店公寓管理公司  With more than 30,000 distinctive residences in the most desired locations worldwide, Oakwood is a gateway for those who seek to indulge in a life of passion and commitment.在全球最有吸引力的城市拥有超过30,000个独具特色的公寓，对于那些寻求生活热情的人们来说，奥克伍德将会是一个最佳选择。 At the end of 2008, Hangzhou embraced the first International service residence premier brand Oakwood. Oakwood Residence Hangzhou is situated in the EAC complex at the prime Yellow Dragon Commercial Circle district; Oakwood became the new landmark of Hangzhou due to commitment of all Oakwood associates, and the ease of connection to Hangzhou’s key commercial and tourism destinations appealed many demographic groups.2008年底，奥克伍德正式入驻杭州，成为杭州第一家高品质的国际品牌酒店式服务公寓。杭州奥克伍德地处黄龙商圈欧美中心，拥有优越的地理位置和便捷的交通，经过所有伙伴的不懈努力，如今，杭州奥克伍德已经成为令人瞩目的城市新地标。 Oakwood is expanding and developing all over the Asia Pacific including China at the stage. We are looking for those enthusiastic and committed talents to join the Oakwood Residence Hangzhou. We believe that our associates are the most valuable assets to us and we are providing the professional career development and training program to our associates; we also believe that your participant will bring an even greater future to Oakwood Residence Hangzhou.面对奥克伍德的迅速发展，我们不断寻求那些热情而忠诚的人士加入。我们相信，奥克伍德的良好管理体系能为您打造专业的职业规划；我们也相信，您的加入，将会为奥克伍德带来更美好的明天。  面试地址：杭州市西湖区教工路36号，杭州奥克伍德国际酒店公寓北楼携带物品：身份证及一寸彩色照片，应聘主管及以上职位需备英文简历。电子邮件：ollie.zhang@oakwood.com公司网址：www.oakwood.com联系电话:0571--89816092