Mandarin Oriental Pudong, Shanghai is looking for a Bellman to join our Front Office team. 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
 
About the job
Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department. The Bellman reports to the Chief Concierge.
As Bellman, you will be responsible for the following duties: 
The Bellman is responsible for the overall guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling delivering and storing of guests' luggage, communication of information and guest requests and familiar with and able to demonstrate the guest room technology.
As Bellman, we expect from you:
 
Excellent overall communication skills
 
Able to multitask
 
The ability to work well in a team     environment
 
Able to communicate written and spoken     English and Mandarin Language 
Our commitment to you 
 
Learning & Development.     Your success is our success. We craft unique learning and development     programmes for various stages in your career so that you grow,     continuously. 
 
MOstay. When you work as hard     as our colleagues do, it’s important to take time off. As a member of the     #MOfamily, you can stay with us wherever you go in the world. The MOstay     programme offers complimentary nights and additionally attractive rates on     rooms for you and your loved ones.
 
Heath & Colleague Wellness.     Finding the right work-life balance is important. Your wellbeing matters     to us. A variety of health benefits and wellness programmes are offered to     all our colleagues, globally (after working for 6 months, you can     enjoy supplementary commercial medical insurance).
 
Competitive salary and benefits     package, providing superior four-person sharing dormitory     with independent     bathroom, independent washing machine and refrigerator, free high-speed Wi     Fi, free gym and shuttle bus.
 
Delicious work     buffet meals     & various team building activities.
 
Support the internal talent     transfer plan of the group worldwide.
We’re Fans. Are you?

上海浦东文华东方酒店正在寻找 行李员加入我们的 前厅部团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
工作地点位于上海浦东文华东方酒店，在 前厅部，行李员向礼宾司汇报。
作为 行李员，您将负责以下职责：
行李员需负责给客人舒服愉悦的运送行李服务，从而使客人满意。包括带领客人去他们的房间，为客人运送行李，交流信息，了解客人的要求，为客人介绍房间内的高科技的设备。
作为 行李员，我们对您的期望：
 
良好的交流技巧
 
有能力处理多项工作和任务
 
可以在团队的环境里努力地工作 
 
良好的中文和英语的说写能力
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。
丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。
支持集团全球范围内的人才内部调转计划。
我们是粉丝。您呢？

The Ramada Plaza Pudong-Shanghai is situated in the heart of Jinqiao Export Processing Zone. Surrounded by the most important business and high tech zones of Shanghai Waigaoqiao Free Trade Zone, Lujiazui Finance & Trade Zone and Zhangjiang High Tech Park, it is the only international standard hotel in this district. The Ramada Plaza Pudong enjoys the unique atmosphere of world-class accommodation and luxury comfort and is within easy access to the business and finance sectors of this niche district.The Ramada Plaza Pudong has a fine range of elegantly-furnished guest rooms, apartments, conference and banqueting rooms, restaurants, bars, night club, fitness center, spa, swimming pool and tennis court. Most importantly, Ramada’s professional team offers the guest superb service of opulent warmth and personal attention to ensure the guest stay is a most memorable one.The Ramada Plaza Pudong Shanghai believes that human resources are the greatest assets of the hotel. We strive to equip and empower our people to develop careers, not merely jobs. In Ramada Plaza Pudong, staff can feel love and self-esteem. We strive to provide a fair and ethical work environment for all our employees to bring out the best of them and help them to succeed. If you are the one who has the same belief as us, we welcome you to join us to make great future!上海浦东华美达大酒店坐落于金桥出口加工区的中心。周围环绕着上海最著名的商务和高科技园区： 外高桥保税区，陆家嘴金融贸易区和张江高科技园区。在浦东华美达大酒店能享受到世界一流的别具特色的住宿氛围和超凡的舒适感，而且能方便快捷地到达您要去的商务和贸易区。浦东华美达大酒店拥有装修精美的客房，公寓，会议厅和宴会厅，餐厅，健身中心，SPA，游泳馆，网球场等。最为重要的是，酒店的专业化服务团队以热情洋溢、个性化、细致周到的服务保证留给客人一次愉快的住宿经历。上海浦东华美达大酒店坚信员工是我们最宝贵的财富。我们致力于为员工提供职业发展的机会，而不仅仅是一份工作！在这里，您会拥有一个充满爱和自尊的工作和生活环境，您的知识和能力将会不断提高，日臻完美。如果您有相同的信念，我们热忱欢迎您加入我们的团队，共创辉煌的未来！