job overview职位概述
·        Responsiblefor the operational efficiency of all front office areas during shift and theservice delivery of those areas.  Providetimely and professional check-in/check-out services in accordance withestablished scripting and standards.
·        负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
 
At Holiday Inn we want our guests to relax and bethemselves which means we need you to:
·     Be youby being natural, professional and personable in the way you are with people
·     Getready by taking notice and using your knowledge so that you are prepared foranything
·     Showyou care by being thoughtful in the way you welcome and connect with guests
·     Takeaction by showing initiative, taking ownership and going the extra mile
 
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
·    展现真我：在与他人接触时真实自然、形象专业、积极乐观
·    时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
·    体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
·    积极行动：积极主动、尽职尽责并且要多做一步
Duties and Responsibilities工作职责
·        Conducts shift briefings to ensure hotel activitiesand operational requirements are known 
·        进行有效的交接班简报工作，以明确酒店活动和运营要求
·        Supervise front office operations during assignedshift including:
·        在当班期间监督前厅部运营情况，包括：
o     Maintenance of guest information
维护客户信息
o     Maintenance of information about local events
o     维护当地活动的信息
o     Compile occupancy statistics
o     统计入住情况
o     Supervise the use of he public address system
o     监督公共广播系统的使用
o     Supervise group bookings
o     监督团组预订情况
o     Assisting with serious complaints
o     协助解决严重投诉问题
·        Supervise cashiering activities during shiftincluding:
·        在当班期间监督收银活动，包括：
o     Cash handling and banking procedure
o     现金处理和银行业务程序
o     Dealing with irregular payments
o     处理非法支付情况
o     Instructing staff in credit policies and facilities
o     就信用政策和设备对员工进行指导
o     Instructing staff in cash security procedures
o     就现金安全程序对员工进行指导
o     Carry out debtor control
o     实施应收帐款控制
o     Prepare reports
o     准备财务报告
o     Supervise the cashiering system
o     对收银系统实施监管
·        Works with Superior and Human Resources on manpowerplanning and management needs
·        与上级领导和人力资源部一起进行人力规划和管理需求。
·        Works with Superior and Director of Finance in thepreparation and management of the Department’s budget. 
·        与上级领导和财务总监一起编制和管理部门预算。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
·           Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
·           拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·           Proficient in the use of Microsoft Office and FrontOffice System
·           熟练使用微软办公软件和前台系统
·           Problem solving and organizational abilities
·           具有解决问题和组织能力
 
Qualifications –
学历
·        Diploma or Vocational Certificate in HotelAdministration, Hotel Management or equivalent
·        具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
 
Experience –
经验
·        1 years experience in front office / guest servicesor related discipline including supervisory experience, or an equivalentcombination of education and experience. 
·        拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

The Ramada Plaza Pudong-Shanghai is situated in the heart of Jinqiao Export Processing Zone. Surrounded by the most important business and high tech zones of Shanghai Waigaoqiao Free Trade Zone, Lujiazui Finance & Trade Zone and Zhangjiang High Tech Park, it is the only international standard hotel in this district. The Ramada Plaza Pudong enjoys the unique atmosphere of world-class accommodation and luxury comfort and is within easy access to the business and finance sectors of this niche district.The Ramada Plaza Pudong has a fine range of elegantly-furnished guest rooms, apartments, conference and banqueting rooms, restaurants, bars, night club, fitness center, spa, swimming pool and tennis court. Most importantly, Ramada’s professional team offers the guest superb service of opulent warmth and personal attention to ensure the guest stay is a most memorable one.The Ramada Plaza Pudong Shanghai believes that human resources are the greatest assets of the hotel. We strive to equip and empower our people to develop careers, not merely jobs. In Ramada Plaza Pudong, staff can feel love and self-esteem. We strive to provide a fair and ethical work environment for all our employees to bring out the best of them and help them to succeed. If you are the one who has the same belief as us, we welcome you to join us to make great future!上海浦东华美达大酒店坐落于金桥出口加工区的中心。周围环绕着上海最著名的商务和高科技园区： 外高桥保税区，陆家嘴金融贸易区和张江高科技园区。在浦东华美达大酒店能享受到世界一流的别具特色的住宿氛围和超凡的舒适感，而且能方便快捷地到达您要去的商务和贸易区。浦东华美达大酒店拥有装修精美的客房，公寓，会议厅和宴会厅，餐厅，健身中心，SPA，游泳馆，网球场等。最为重要的是，酒店的专业化服务团队以热情洋溢、个性化、细致周到的服务保证留给客人一次愉快的住宿经历。上海浦东华美达大酒店坚信员工是我们最宝贵的财富。我们致力于为员工提供职业发展的机会，而不仅仅是一份工作！在这里，您会拥有一个充满爱和自尊的工作和生活环境，您的知识和能力将会不断提高，日臻完美。如果您有相同的信念，我们热忱欢迎您加入我们的团队，共创辉煌的未来！