Manages concierge team member in order to provide local area attractions to customers and patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction.
Carries out any other reasonable duties and responsibilities as assigned.
对礼宾部进行日常管理,处理部门突发事件。熟知当地及周边景区景点,餐馆,娱乐场所及商务中心,为客人提供 多种选择和可替代方案以确保宾客满意度。完成其它合理的工作和安排的任务。
1.Greets customers immediately with a friendly and sincere welcome . Responds to inquires with accurate information regarding
hours of outlet operation , directions to local attractions , or meeting rooms , car rentals and airline shuttle service , etc ,according to individual needs. Arranges and confirms recreation ,
business and dining activities both inside and outside the hotel
诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间,景区景点指南,租车服务及机场接送服务等。代客预订店内及店外的餐厅和娱乐场所。
2.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and
responsible manner, ensuring the guests receive value for money
抓住商机,用合理的方式提高酒店收入,确保客人感受到物有所值。
3.Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is
stocked and available for guests.
Manages and maintains the Concierge Desk stock and that it is not wasted, maintaining costs where able.
确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。对礼宾部日常用品予以管理控制,节约成本。
4.Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and the most effective use of the drivers time is made.
为客户提供机场接送服务并最大效率的安排司机的工作时间。
5.Answers telephone calls and retrieves mail , packages , and facsimiles for customers as requested .
负责接听礼宾部电话,处理客人留言,包裹,邮件及传真。
6.Responds to guest complaints .
沉着冷静的应对和处理各类客人投诉,
7.Leads and motivates team members by leading by example and employing competent and consistent management practices.
通过训练及一致的管理,领导和激励团队员工.
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
重庆贝迪颐园温泉旅游度假区(五星级生态旅游酒店) 热烈祝贺 我度假区荣获“中国酒店星光奖2008年度中国十佳温泉度假酒店” 重庆贝迪颐园温泉度假酒店是五星级温泉度假养生酒店,位于国家级AAAA景区重庆贝迪温泉旅游度假区内,占地284亩,建筑面积4.2万平米,投资4.5亿。地理位置优越,交通便利,“离尘不离城”,拥有独特的天然温泉资源,温泉为天然硫酸钙医疗型,出水温度52℃,日出水量5800吨,40多个室外温泉汤池和大型水疗馆、养生spa、116套客房、6套温泉汤屋、4栋别墅、3栋私家园林温泉别墅、国际网球中心、3座生态观光智能蔬菜大棚以及配套齐全的会议设施,为广大成功人士提供最为绿色环保的温泉养生之旅。酒店自2008年9月营业,以一流的硬件设施,愉悦怡人的优质服务赢得广大宾客的喜爱,成为重庆市最好的五星级温泉度假胜地。先后荣获“中国十佳温泉酒店”、“国家级AAAA风景区”、“重庆市民最喜爱温泉酒店”、“国家级绿色饭店”等多项殊荣。贝迪颐园温泉一直以来致力于营造最为绿色的温泉养生之旅,为各界成功人士打造高端优雅的养生佳园。贝迪颐园温泉度假酒店是重庆市首家五星级温泉主题度假酒店,位于国家AAAA级旅游景区贝迪颐园温泉旅游度假区内。拥有300亩绿色生态园林,天然硫酸钙医疗型养生温泉,现已成为金叶级绿色饭店、重庆市民最喜爱的温泉度假酒店、重庆市十大最美的饭店之一、2010年荣膺中国最佳温泉度假酒店。 咨询时间:09:00-17:00 酒店电话:(023)65718888-人力资源部 酒店网址:www.cqbeity.com 简历邮箱:chenying6466@163.com (标题注明:职位+姓名,勿带附件) 备注:一经录用,公司将为其提供广阔的职业发展空间、完善的福利保障、具有竞争力的薪酬体系及多元化多层次的培训。(正式员工将为其办理五险,包食宿等)