• 五险一金
• 带薪年假
• 技能培训
• 管理规范
• 员工生日礼物
• 包吃包住
• 岗位晋升

  
job overview职位概述
l  Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.  Serve as Executive Housekeeper in his/her absence.
协助管理客房部和洗衣房的日常工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。在行政管家缺席时代理其工作。
 
Duties and Responsibilities工作职责
l  Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
监督客房部工作人员，确保客人得到及时和礼貌的服务。
l  Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
监督客房部工作人员，确保客房，特别是熟客和其它贵宾的客房得到特别重视。
l  Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
l  Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
进行具体时间安排，由主管据此对所有客房区域，包括入住和未入住的房间进行日常视察。
l  Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
l Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
l Follows up on progress of agenda items covered in regular meetings
对日常会议上讨论的议程事项的进展程度进行跟进。
l Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。
l Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
坚持就影响客房部工作的各种问题向行政管家进行汇报 。
l Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同执行。
l Ensures that consumption of guest supplies is under control
确保客用品的消耗得到控制。
l Conducts regular department meetings
定期召开部门会议。
l Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
协助监督和控制客房部的相关工作程序，包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。
Human Resource Responsibilities人力资源职责：
l  Assists in planning for future staffing needs. 
为员工未来需求做计划。
l  Assists in recruiting in line with company guidelines. 
         协助其在招聘中，能符合公司准则。
l  Prepares detailed induction programs for new staff.
 为新员工准备详细的入职培训项目。
l  Assists in maintaining a comprehensive, current and guest focused set of departmental standards  and procedures and oversees their implementation.
协助其维持一个全面，当前和客人关注的一整套部门标准和程序，并监督其执行。
l  Ensures training needs analysis of Housekeeping staff is carried out and training programs are designed and implemented to meet needs.
确保对客房员工所实施的培训是需要分析的，以及培训方案需要计划，之后监督其达到要求。
l  Provides input for probation and formal performance appraisal discussions in line with company guidelines.
在符合公司的指导方针下，为试用和正式绩效评估提供投入。
l  Regularly communicates with staff and maintains good relations.
  与员工定期沟通，保持着良好关系。
Financial Responsibilities财务职责：
l  Works with superior in the preparation and management of the department’s budget.
与上司合作准备并管理部门的开支预算。
l  Assists in co-ordination the preparation of the departmental annual budget
   协助其协调本部门的年度预算
l  Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget.
在一项持续的基础上，协助其监测和控制部门的成本，以确保不超过财政预算。
l  Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget.
协助其准备酒店的战略计划，目标程序，及客房部的预算。

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