· Analyze training needs of the hotel in general andindividual departments, and develop strategies which address needs, presentingin the form of a Training Business Plan for the General Manager and ExecutiveCommittee for review
分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。
确保在以下方面有效的执行培训计划:
o New Employee Orientation
新员工入职
o Train the Trainer
培训培训师
o Customer Service Training
宾客服务培训
o Technical job specific training (throughcertification of departmental standards and procedures)
技术性职位的专门培训(部门规范程序证书)
o Supervisory Skills Training
监督管理技能培训
o Management Development
管理层发展
o Fire, Life and Safety Training
消防和生命安全培训
o Selling Skills
销售技巧
o Employee retraining
员工再培训
· Monitor the progress of the Training Business Planfor each department tot ensure that the training objectives are being achieved
监督每个部门培训业务计划的进展,确保实现培训目标。
· Maintains all hotel training records
保存酒店全部的培训记录。
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