• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 午餐补贴
• 帅哥多
• 美女多
• 人性化管理

 
job overview职位概述
·        Manage the activities of afront desk shift ensuring that guests receive prompt, professional attentionand personal recognition. 
·        管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注。
 
At Crowne Plaza®, we want our guests to feel able to do theirbest, achieve their goals and be recognized for their success.  To help them we need you to stay One StepAhead and:
Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
·         Make it happen– by beingperceptive to your guests’ needs; by taking ownership for getting things doneand working seamlessly with others to help guests be successful.
在皇冠假日®酒店，我们希望感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并：
建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。
·         梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。
Duties andResponsibilities工作职责
·        Reports directly to andcommunicates with the Front Office Manager on all pertinent matters affectingguest service and hotel operations.
·        直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
·        Provides functional assistanceand direction to all departments.
·        向所有部门提供功能性支持和指导。
·        Cooperates, coordinates andcommunicates with other hotel departments as required.
·        按需要与酒店其它部门进行合作、协调和沟通。
·        Reacts to situations to ensureguests receive prompt attention and personal recognition throughout the hotel
·        对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
·        Responds to guest needs andresolves related problems
·        就客人的需求做出反应并解决相关问题。
·        Supervises and directsReception and Reservations personnel.
·        对接待部和预订部工作人员进行监督和指导。
·        Supports and assists FrontOffice personnel and all departments at peak periods.
·        在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
·        Ensures VIPs and priority clubguests receive special attention
·        保证贵宾和优悦会会员受到特别关照。
·        Inspects front of house andback of house regularly for cleanliness.
·        定期检查一线各部门和二线各部门的清洁状况。
·        Assists Guest Relations ingreeting, rooming, and sending off VIP guests.
·        协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
·        Monitors appropriate standardsof conduct, uniform, hygiene, and appearance of staff.
·        监督员工的行为、制服穿着、卫生和外表形象。
·        Provides input for Front Officemeetings.
·        为前厅部会议提供信息。
·        Promotes inter-hotel sales andin-house facilities.
·        促进店际销售及推销酒店内的设施。
·        Checks billing instructions andmonitors guest credit
·        检查结帐说明并监督客人信用情况。
·        Analyses and approves discountsand rebates.
·        分析和批准打折相关事宜。
·        Analyses the rate variancereport to ensure rooms revenue control
·        分析房价差异报告以保证控制客房收入。
·        Takes action with the PropertyManagement Systems (PMS) in emergency situation.
·        在紧急情况下使用酒店管理系统（PMS）。
·        Fully conversant with all hotelemergency procedures.
·        熟知酒店紧急情况所有处理程序。
·        Ensures front line staffcomplies with FIT marketing techniques and maximize sales.
·        确保一线员工遵从散客市场技巧并最大化的进行销售。
·        Works with Superior and HumanResources on manpower planning and management needs
·        与上级领导和人力资源部一起进行人力规划和管理需求。
·        Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget.
与上级领导和财务总监一起编制和管理部门预算。

南京金鹰皇冠假日酒店，由洲际酒店集团管理，是坐落于新街口的一家高端奢华商务酒店，是都市中一道美丽的风景线，高档新颖的设计、体贴入微的服务和众多的周边景点带给您至尊至臻的享受，这是商旅人士和休闲旅客南京之旅的理想居庭。