• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 午餐补贴
• 帅哥多
• 美女多
• 人性化管理

job overview职位概述
· Responsible for managing thehotel’s training function, including developing a complement of qualifieddepartmental trainers and establishes a hotel system for generating trainingdata and evaluating results.  TheTraining Manager position impacts on the skills, knowledge and attitudes ofevery hotel employee and ensures the availability and use of effectiveresource.
· 负责管理酒店的培训职能，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用，并确保酒店拥有和任用高素质的人力资源。
 
At Crowne Plaza®, we want our guests to feel able to do theirbest, achieve their goals and be recognized for their success.  To help them we need you to stay One StepAhead and:
Create confidence – by being an     expert at what you do; by acting and looking the part and adapting your     style to match your guests’ pace in all you do.
Encourage success – by supporting and     respecting your guests and their goals; by recognizing them and making     them feel valued and important; and offering thoughtful choices to help     them feel restored and balanced.
Make it happen– by beingperceptive to your guests’ needs; by taking ownership for getting things doneand working seamlessly with others to help guests be successful.
在皇冠假日®酒店，我们希望感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并：
建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。
梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。
Duties andResponsibilities工作职责
·        Analyze training needs of thehotel in general and individual departments, and develop strategies whichaddress needs, presenting in the form of a Training Business Plan for theGeneral Manager and Executive Committee for review
·        分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
·        Familiarize yourself with theIHG HR and Training Standards, localizing where necessary
·        使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
·        Ensure effective trainingprograms are in place for the following:
·        确保在以下方面有效的执行培训计划：
o   New Employee Orientation
o   新员工入职
o   Train the Trainer
o   培训培训师
o   Customer Service Training
o   宾客服务培训
o   Technical job specific training(through certification of departmental standards and procedures)
o   技术性职位的专门培训(部门规范程序证书)
o   Supervisory Skills Training
o   监督管理技能培训
o   Management Development
o   管理层发展
o   Fire, Life and Safety Training
o   消防和生命安全培训
o   Selling Skills  
o   销售技巧
o   Employee retraining
o   员工再培训
·        Monitor the progress of theTraining Business Plan for each department tot ensure that the trainingobjectives are being achieved
·        监督每个部门培训业务计划的进展，确保实现培训目标。
·        Maintains all hotel trainingrecords
·        保存酒店全部的培训记录。
·        Establish a training library ofbooks, videos, journals and audio visual materials to assist trainers in theirtraining programs and for staff personal development
·        建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
·        Design, produce and implementtraining programmes which meet specific departmental needs in conjunction withDepartment Heads, ensuring that training session plans are structured and thattraining is effective
·        与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
·        Attend departmental trainingsession and critique performance
·        参加部门的培训课程，评估表现。
·        Use IHG benchmarks to monitorsuccess of training programs and amend your efforts accordingly. Eg: ESPS,GSTS, achievement of budget, etc
·        利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。
·        Assist Department Trainers inpreparing and conducting departmental training and assess accordingly
·        协助部门培训师准备和进行部门培训并进行评估。
·        Prepare and monitor trainingprograms for:
·        制定和监督为以下人员提供的培训项目：
o   Management Trainees
o   管理培训生
o   Work Experience
o   实习生
o   Hotel School Trainees, etc
o   酒店学校实习生等
·        Obtain a network of specialisttraining professionals who can assist with the conduct of training programmesfor advanced or specialist training
·        与能够协助提供高级或专业培训的专业人士取得联系。
·        Ensure that Department Headsabide by their responsibilities of employee training against departmental SOPs
·        确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
·        Produce monthly trainingreports for your Manager and the General Manager including:
·        为上级经理和总经理编制以下月度培训报告：
o   Internal Training Programsconducted:
o   完成的内部培训项目：
n   Who attended
n   参加人
n   Number of people attended
n   参加人数
n   Duration of training
n   培训时间
n   Who trained
n   培训师
n   Cost of delivery (including labor costs)
n   培训成本(包括人工成本)
n   Anticipated return on investment and/or training goal
n   预计的收益和培训目标
o   External training programsattended:
o   参加的外部培训项目：
n   Who attended
n   参加人
n   Number of people attended
n   参加人数
n   Duration of training
n   培训时间
n   Who trained
n   培训师
n   Cost of delivery (including labor costs)
n   培训成本(包括人工成本)
n   Anticipated return on investment and/or training goal
n   预计的收获和培训目标
·        Liaise with other IHG TrainingManagers to share experiences and resources
·        与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
·        Liaise with educationalinstitutions conducting hospitality and training courses
·        同从事旅游服务和培训课程的教育机构保持联系。
·        Maintain current informationand records of suppliers of training resources and materials
·        更新培训资源和资料供应商的信息和记录。
·        Delivers briefings of allinternal programmes to executive management and department heads
·        为行政管理层和部门领导提供所有内部培训计划的介绍。
·        Contributes towards regionalactivities as directed by Regional Director of Human Resources / GeneralManager
·        按照地区人力资源总监和总经理的指示为本地区的工作效力。
·        Provides input for probationand formal performance appraisal discussions to Line Managers in line withcompany guidelines
·        为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
·        Coaches, counsels anddisciplines staff, providing constructive feedback to enhance performance
·        向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
·        Regularly communicates withstaff and maintains good relations
·        定期与员工交流思想，保持良好的员工关系。
·        Works with Superior  in the preparation and management of theDepartment’s budget
·        和上级领导一起编制和管理部门预算

南京金鹰皇冠假日酒店，由洲际酒店集团管理，是坐落于新街口的一家高端奢华商务酒店，是都市中一道美丽的风景线，高档新颖的设计、体贴入微的服务和众多的周边景点带给您至尊至臻的享受，这是商旅人士和休闲旅客南京之旅的理想居庭。