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督导日常运作并确保贯彻执行希尔顿的品牌标准。
确保酒店客人和员工的信息安全。
确保高品质服务的连续性。
以合理的方式有效并友善地处理客人的要求。
按运作需求安排人员。确保持续性的培训并对员工发展体系建立和回顾。
建立标准和程序并使之明了。
确保客服中心的正常运作。
抓住机遇最大化地销售和收入。
在预算限额内操作。
熟知客服中心使用的系统及设备。
快速有效地监督和跟进客人需求。
全面了解酒店及本地的产品知识。
确保前厅经理及时了解客人，员工及其他部门的反馈意见。
完全了解酒店的紧急预案及疏散程序。
了解特殊日子，推广及每日宴会等。
确保相关物品库存量及库存标准。
熟知在酒店系统瘫痪的情况下手工操作前台程序。
确保部门仪容仪表与酒店规章相一致。
积极主动地向所有客人推广希尔顿荣誉会。
必须了解酒店产品和服务并主动向客人推荐。
通过培训，交叉培训, 辅导及探讨规划员工的进一步发展。
回顾客服中心的工作计划表。
确保每一班的完全交接。
了解并更新竞争对手的相关信息。
接受前厅经理委派的其他工作。
如有必要，该部门有权更改或补充该职位描述
我们寻找什么样的人才?希尔顿总机始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
· 良好的沟通技巧。
· 具有良好的组织协调能力。
· 较强的团队合作意识。
· 良好的责任感及自我激励能力。
· 有耐心，高度责任感并且积极的应对各种问题。
· 所有员工保持良好关系。
· 能够承受工作压力. 。
· 能熟练操作电脑系统。
· 良好的英语口语和书面表达。
国际联号工作经历：优先语言能力：英语-良好计算机能力：良好
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
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立即沟通
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
Situated on the shores of Golden Beach in the Huangdao district of Qingdao, one of Asia’s most beautiful coastal areas, the Hilton Qingdao Golden Beach (Qingdao JinshatanXierdunJiudian) is easily accessible, yet tucked away from the hustle and bustle of city life. Huangdao, the Economic and Technological Development Zone of Qingdao, is just a 20-minute drive from Qingdao’s business district.The hotel’s design concept reflects a modern twist on Qingdao’s history, with European architecture complimented by traditional garden views and is home to 430 spacious and stylish guest rooms ranging from 42-150 square meters, all with private balconies. All rooms and public areas throughout the hotel feature complimentary Wi-Fi Internet access.Five food and beverage outlets feature Western, Asian and Chinese cuisines. Guests can enjoy the sumptuous buffet at the Strand All Day Dining restaurant. Authentic flavors of Shandong and Cantonese delicacies are served at Jiao Ao Restaurant featuring 20 private rooms. With its gourmet coffees, teas, signature cocktails and indulgent light bites, Lobby Bar is the perfect place to meet for business or relax with friends.The hotel features 23 flexible function spaces, including an impressive 2, 100 square-meter pillar-less Grand Ballroom with an 800 square-meter pre-function area.Other recreational facilities include indoor and outdoor pools, a well-equipped fitness center and an 18-hole golf course nearby.青岛金沙滩希尔顿酒店位于青岛美丽的西海岸，毗邻亚洲最美沙滩之一的金沙滩，交通便利，20分钟即可到达市中心，是商务旅行的理想选择。酒店共拥有430间设计典雅别致的豪华客房，让宾客尽享惬意的入住体验。酒店5个风格迥异的餐厅汇集了世界各地美食，宾客在尽享众多精选可口佳肴的同时，还可一览壮观的海景或美丽的园景。超过4,850平方米的会议场地包含23间灵活多变的会议室，其中2100平方米无柱大宴会厅搭配800平方米前厅休息区，为各种类型的会议带来了无尽便利，所有会议室均配有完善的会议设备及无线网络。为了丰富酒店的休闲娱乐活动，24小时健身中心提供一系列最新款式健身器材和设备，在酒店私教的协助下，让您的身心重塑活力；同时酒店还拥有1个恒温室内游泳池和1个室外半海水游泳池，为宾客提供全方位的服务。Benefits for Team Member员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2.Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4.Team Member Travel Program团队成员入住优惠价It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provide our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6.Team Member Awards团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7.Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8.Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Daily Recruitment Schedule每日招聘时间：Mon. to Fri.：9:00-12:00am；2:00-17:00pm周一至周五：上午9:00-12:00；下午2:00-17:00Transportation Information交通信息Bus Route公交路线Please take Bus No.18 to Hai Yun Jia Yuan Road Station on Jialing Jiang East Avenue, then about 5 minutes walking distance to hotel.Please take Bus No. 4 and No.18 to Jin Sha Tan Station on Jin Sha Tan Avenue, then about 8 minutes walking distance to hotel.Please takeTunnel Bus No. 5, 6, 7, 8 and No.31 and L3 to Hai Yun Jia Yuan Station on Lijiang East Avenue, then about 10 minutes walking distance to hotel.可乘坐18路、东1公交路线于海韵嘉园站下车，步行5分钟左右即可到达。可乘坐4路及18路公交车于金沙滩路下车步行8分钟左右即可到达。可乘坐隧道6、8路车及31路和L3路公交车于海韵嘉园站下车步行10分钟左右即可到达。可乘坐地铁1号线天目山路站C口下车步行20分钟左右即可到达。Hotel HR Department Office Address酒店人力资源部办公室地址-1F, No. 1 Jialingjiang East Road, ETDZ, Qingdao, China山东省青岛市西海岸新区嘉陵江东路1号负一楼Please bring ID card, a copy of your certificates and other qualifications.求职请携带身份证、相关学历或岗位资质证明原件及复印件
