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南京世茂滨江希尔顿酒店

    职位:前台接待 Guest Service Agent

  • 职位性质:全职
  • 工作地区:江苏省南京市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(熟练)
  • 国际联号工作经历:优先
  • 薪资待遇:2.5千-2.8千
  • 职位有效期:2020-10-23至2021-01-21

岗位职责/职位描述

岗位职责

1. Report to Work in good time before commencement of each shift.

每班次应按时到岗。

2. Ensure Hilton’s Brand Service standards are consistently practiced

确保坚持执行希尔顿的品牌服务标准。

3. To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards

热情欢迎并为所有到店客人、团队及旅行团高效的办理入住,确保执行全部的品牌标准并未客人留下突出的第一印象。

4.  Ensure grooming is in line with the Hotel policy.

确保仪容仪表符合酒店政策要求。

5. Must know all hotel products and services and actively recommend to our guests.

必须了解所有酒店产品及服务并主动的向宾客推荐。

6. To be aware of top corporate and VIP clients of the Hotel, recognizing and welcoming them by name upon their return visits to the Hotel.

了解酒店的更高管理公司及VIP客人,在他们来到酒店时认识并用他们的名字欢迎他们。

7.To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a sales attitude.

以积极主动的销售态度向所有的客人介绍我们的希尔顿荣誉会员的福利。

8. To provide guests services such as currency exchange, safety deposit box facilities and cash advances where authorized.

为客人提供服务,如外币兑换,保险箱使用及被授权的现金预支等。

9. To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.

尊重客人隐私,确保所有与隐私的客人要求以及客人信息被严格保密。

10. To be fully conversant with manual Reception procedures to be used in the event of the Hotel’s computer systems being off-line.

熟知人工办理程序以应对电脑系统失效的情况。

11. To be fully conversant with and operate guest reservation systems.

熟知并熟练应用宾客预定系统。

12. To be fully conversant with the Hotel Emergency and Evacuation procedures.

熟知酒店应急及疏散程序。

13. Any other duties assigned by Front Office Management and Supervisors.

完成由前厅部管理层及主管指派的其他职责。

岗位要求

1. Fluent in English, Mandarin and other languages will be beneficial

流利的英语,普通话及其他语言将被优先考虑