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南京世茂滨江希尔顿酒店

    职位:行政楼层主管 Executive Floor Supervisor

  • 职位性质:全职
  • 工作地区:江苏省南京市
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:3.8千-4.5千
  • 职位有效期:2020-12-03至2021-03-03

岗位职责/职位描述

岗位职责/职位描述

工作描述Job Description

 

1. Ensure all associates are aware of role and responsibilities and operate within their guidelines.

确保员工清楚地认识到自己的职责并严格履行。

 

2. Work together with staff in the same level, train and retrain on proactive hospitality skills, technical skills and communication skills.

与同级员工团结合作,对员工进行对客服务、操作和沟通技巧的培训。

 

3. Ensure that work area is always clean, neat and organized.

负责工作区域的清洁、卫生和有序。

 

4. Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.

了解酒店防火规范、事故报告、安全规范及其具体职责。负责员工的防火安全规范培训。

 

5. Informing FOM of any potential danger, and taking remedial measures on dangerous situations timely.

向前厅部经理通报存在的潜在危险,及时对危险的情形采取补救措施。

 

6. Creating a warm and welcoming arrival for guests staying on the Executive

   Floor and VIP’s, ensuring an effective and efficient check-in.

   为行政楼层的顾客和VIP顾客提供热情周到的接待,有效的登记入住。

 

7. Ensuring a memorable guest stay by giving caring and courteous guest services,

   providing information, responding to problems, and dealing with guests in a

   friendly and ever-hospitable manner.

   为客人提供热情周到的服务,回答客人的问题,提供信息。

 

8. Leave happy with their stay. To guarantee hotel guest 100 % satisfaction.

   快速有效的退房手续,确保顾客满意的离开。保证百分之百的满意。

 

任职资格 Qualification

 

1. Good knowledge and very familiar with all front office area operation.

掌握前厅部工作知识并且十分熟悉前厅部日常运行。

 

2. Good communication skill.

良好的沟通技巧。

 

3. Be good at organize and problem solving.

良好的组织以及解决问题的能力。