大堂吧副经理 Lobby Lounge Assistant Manager
5千-5.5千
停止招聘
发布于 2020-11-13
大堂吧副经理 Lobby Lounge Assistant Manager
5千-5.5千
南京 | 2年以上 | 大专 | 招1人
停止招聘
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职位描述

工作要求:

1. 3To maintain a high customer service focus by approaching your job with the customers always in mind.

在工作的整个过程中,时刻保持高度的客户服务意识。

 

2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

保持积极的工作态度, 做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。

 

3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

具有积极合作的精神, 以极其热心的态度对待所有的工作,并且乐于借助一切机会学习新技能以便于改进自己的工作表现。

 

4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变,包括任何工作要求的改变。

 

5. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

具有极强的团队精神, 通过合作及对同事工作的支持达到团队的目标。

 

6. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.

能够提出对酒店的运作及环境有益的意见或建议。

 

7. To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

8. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作过程中能够做好本职工作,保证自己及其他人的安全。

 

9. Assist with preparing rosters and job schedules for staff to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc.)

协助准备制定每位员工的排班表,及工作安排。(考虑内部活动,客人入住率,特殊活动及产品促销等)

 

10. Assessing staff performance against Standards. Assisting to implement and follow though with improvements that are identified.

能够按照服务标准对 其他员工的表现进行评估,能够按照服务标准对 其他员工的表现进行评估。

 

11. Actively seeking verbal feedback from customers and staff at each service period.

在服务期间积极收集客人及服务人员的反馈。

 

12. I consultation with the Manager, agreeing and implementing actions to make improvements to customer service.

与经理商讨,并就如何改进对客服务达成共识并采取相应的行动。

 

13. Be available to assist on duty in the Restaurant & Bars during any busy days or special events.

确认当餐厅或酒吧繁忙或有特殊活动的时间能够提供必要的协助。

 

14. Be Pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.

主动的对待客人,满足客人任何合理的要求,并且培训员工能够预见客人的要求。

 

15. Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team.

熟悉部门服务标准,可以清楚的向其他员工解释服务标准。

其他要求
国际联号工作经历:优先
语言能力:英语-良好
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公司地址
南京市鼓楼区淮滨路1号
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joy shao
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 股份制企业
    企业性质
Welcome to Hilton Nanjing Riverside! Located at the conjunction of Qin Huai River and Yangtze River, an important part of the new district, our hotel is destined to be the resplendent pearl that shines on the riverside. Hilton Worldwide is committed to building this hotel into the pre-eminent International 5 star hotel for business, conference and leisure guests alike. Meanwhile, we will be the first and only International 5 star hotel in Xia Guan District.Only 20 minutes’ drive away to Train Station and 50 minutes to Airport, with 13 floors and 411 rooms (including Hilton guest room, business suite, executive suite and presidential suite), we also possess the most advanced facilities regarding food & beverage, fitness and leisure.Your career development will be the focus of Hotel management team, we will be proud of our dream achieved by us!Join us, and let’s build our future together!我们欢迎您的加入南京世茂滨江希尔顿酒店!酒店位于风光秀丽秦淮河入江口,是南京世茂滨江新城的重要组成部分,将成为江畔的一颗璀璨明珠,点亮江心。希尔顿酒店管理团队致力将酒店打造成为南京市首屈一指的集商务、会议和假日休闲的国际五星级酒店。酒店距火车站约20分钟车程,距机场约50分钟车程。酒店主体高13层,包括标准客房、商务套房、行政套房、总统套房等共411间,拥有餐饮、康体健身、娱乐等设施。 每位员工的成长和发展将是南京世茂滨江希尔顿酒店的核心关注点,您将与我们为共同实现梦想而骄傲!加入我们,我们与您共同成长!Your Talent, Your Passion, Your Career — Our Family不同的才干,同样的激情;不同的发展,同一个家!招聘接待时间:周一至周五 10:30-16:30地址:南京市鼓楼区淮滨路1号招聘邮箱:招聘专线:025-83158888-5101您可乘坐53、307路公交车抵达白云亭站,或12、18、32、39、53、57、143、150、302抵达农贸中心站。面试者请携带:近期彩照1寸1张身份证原件及复印件相关学历或岗位资质证明原件及复印件其它相关证明原件及复印件
南京市鼓楼区淮滨路1号
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