招聘客房送餐主管 IRD Supervisor_南京世茂滨江希尔顿酒店招聘信息-最佳东方

岗位职责/职位描述

1.This position is concerned with the efficient and professional service of food and beverages while ensuring guests receive optimum service in accordance with the Hilton standards, policies and procedures

本职位要求在服务生能为客人提供有效率以及专业的服务，在符合希尔顿国际酒店务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意.

2.Understand dietary requirements and offer appropriate suggestions.

熟悉掌握菜单知识并可以自如的向客人做以介绍。

3.Be able to correctly identify food dishes.

理解正确的饮食搭配，并可以向客人提出合理的建议

4.By completing room service checklist in product knowledge.

达到送餐服务要求的产品知识水平。

5. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.

根据客人的不同国籍，推荐菜单上食品

6.Undertake steps/process to ensure that all in room dining are set to the standards. This also includes communicating with the Chefs about Daily soup and special dish, and then inform the magic centre

遵守服务程序，保证每个送餐都按照服务标准。及和厨师交流每天例汤和特殊菜式并告知服务中心。

7.By completing Room service checklist on preparing the department for service.

根据送餐服务标准的要求，完成餐厅对客服务的准备工作

8. Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager

满足客人的各项要求, 如不能立即回答客人的问题请与经理联系。

9.Ensure service standards per room service checklist are being achieved.

确保达到送餐服务检查表中涉及的各项标准

10.You feel confident with room service checklist on complaint handling.

以送餐服务标准为基本准则处理客人投诉

11. Ensuring that safe and healthy working practices are observed throughout service.

在服务过程中确保严格遵守卫生及安全守则。

12. Reporting any accidents/incidents to the Captain/Manage

向上级领班经理汇报发生的任何事故

Welcome to Hilton Nanjing Riverside! Located at the conjunction of Qin Huai River and Yangtze River, an important part of the new district, our hotel is destined to be the resplendent pearl that shines on the riverside. Hilton Worldwide is committed to building this hotel into the pre-eminent International 5 star hotel for business, conference and leisure guests alike. Meanwhile, we will be the first and only International 5 star hotel in Xia Guan District.Only 20 minutes’ drive away to Train Station and 50 minutes to Airport, with 13 floors and 411 rooms (including Hilton guest room, business suite, executive suite and presidential suite), we also possess the most advanced facilities regarding food & beverage, fitness and leisure.Your career development will be the focus of Hotel management team, we will be proud of our dream achieved by us!Join us, and let’s build our future together!我们欢迎您的加入南京世茂滨江希尔顿酒店！酒店位于风光秀丽秦淮河入江口，是南京世茂滨江新城的重要组成部分，将成为江畔的一颗璀璨明珠，点亮江心。希尔顿酒店管理团队致力将酒店打造成为南京市首屈一指的集商务、会议和假日休闲的国际五星级酒店。酒店距火车站约20分钟车程，距机场约50分钟车程。酒店主体高13层，包括标准客房、商务套房、行政套房、总统套房等共411间，拥有餐饮、康体健身、娱乐等设施。每位员工的成长和发展将是南京世茂滨江希尔顿酒店的核心关注点，您将与我们为共同实现梦想而骄傲！加入我们，我们与您共同成长！Your Talent, Your Passion, Your Career — Our Family不同的才干，同样的激情；不同的发展，同一个家！招聘接待时间：周一至周五 10：30-16：30地址：南京市鼓楼区淮滨路1号招聘邮箱：招聘专线：025-83158888-5101您可乘坐53、307路公交车抵达白云亭站，或12、18、32、39、53、57、143、150、302抵达农贸中心站。面试者请携带：近期彩照1寸1张身份证原件及复印件相关学历或岗位资质证明原件及复印件其它相关证明原件及复印件