岗位职责
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2.查看交班记录,了解上一班的移交事项,并负责处理。
3.熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。
4.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。
5.熟练总台各项专业业务和技能,搞好对客服务。
6.熟练掌握店内外信息,提供准确的问讯服务。
7.负责为下榻酒店的宾客办理入住登记手续。
8.负责客房钥匙的管理和发放工作并严格遵守验证制度。
9.制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1.高中以上文化程度,基础英语会话能力,接受实习生。
2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感
3.相貌端正,身体健康。
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Experience a Successful Career with a Global Hospitality Leader 与世界旅馆业领袖一起发展Welcome to Marriott International, Inc. You have found the perfect place to pursue your professional career. Are you ready to take on new challenges? Experience a rewarding and successful career? We invite you to explore our established, global company full of successful experiences.欢迎加入万豪国际。您已找到一个绝佳的场所来发展您的事业。准备好来面对挑战,分享成功与认可。我们邀请您一起为这个获得无数成功的企业不断续写篇章。Our commitment to diversity is illustrated by our workforce. Marriott’s associates hail from dozens of nations, speak more than 50 languages and work under the Marriott banner in 3000 properties within 67 countries and territories around the world. FORTUNE magazine recognized Marriott International as one of the "100 Best Companies to Work For," for the tenth consecutive year.我们承诺尊重员工文化及背景的差异,万豪的员工来自于五湖四海,3000家酒店分布在全球67个国家和地区,使用的沟通语言达50多种,并连续10年被美国财富杂志评为全球最佳工作场所100强之一。Ningbo Marriott Hotel, a refreshing new landmark hotel, invested by Ningbo Haicheng Investment Development Co., Ltd and located in Heyi Avenue, has opened the door to welcome customer in late May 2008.由宁波海城投资有限公司投资兴建的宁波万豪酒店,是具有地标性的建筑,位于和义大道,酒店已于2008年5月份开业。For more informaiton, please get on company website http://www.marriott.com