• 五险一金
• 节日礼物
• 带薪年假
• 岗位晋升
• 人性化管理
• 技能培训
• 管理规范
• 年度旅游
• 精彩活动
• 社区活动

MAJOR FUNCTION &
RESPONSIBILITIES:
 
To supervise the Front Desk, Business Center, Concierge team, Club Lounge and
the AYS to strive towards total guest satisfaction. Ensure that all associates
are adhering to all hotel policies, standards, procedures and regulation. Needs
to be able to perform in all front office functions. Total responsibility for
hiring, training and development of all associates working for the Front Office
and AYS. Assist the Director of Rooms and Resident Manager  in all areas to ensure smooth operations.
 
SPECIFIC DUTIES:
 
1.       Responsible for the smooth, efficient
and professional operation of all Front Office and AYS areas. 
2.       Ensures that all procedures and
policies are in place and followed.
3.       Conducts audit and controls on a
regular basis. Communicates with accounting in case of any irregularities; and
coaches and counsels associates whenever appropriate.
4.       Ensures good communications between
the departments
5.       Strictly follows bank-out procedures
and cash handling procedures.
6.       Ensure confidentiality of User
Log-ons. Ensure that users are logged out when leaving the area.
7.       Train and develop associates to the
highest possible extent. Ensures that daily training is provided for technical,
hospitality, communication, management, and organizational skills.
8.       Leads by example:  Provides a high-quality service and
aggressive hospitality towards all customers.
9.       Ensure that recognition programs for
both guest and associates are in place and working.
10.   Controls cost effectively to meet
budget guidelines. Has control system in place for all controllable costs.
11.   Communicates with all section
supervisors about daily audits and controls, so all are informed about proper
procedures.
12.   Initiates additional tasks to improve
existing procedures and guest satisfaction.
13.   Resolves system problems and can
operate the system manually. Can lead the associate through a down time.
14.   Initiates monthly meetings in the
department. Attend associate meeting, operations meetings, forecast meetings
and sales strategy meetings.
15.   Always in the guest area during high
traffic times to assist the Front Office associates and to ensure smooth
operations.
16.   Have plans and actions in place to
meet goals and mission of the company and the hotel.
17.   Be well groomed and conform with the
hotel’s dress code.
18.   Be highly visible during
extraordinary events.
19.   Be familiar with sales strategies;
communicate daily with reservation sales.
20.   Develop a thorough knowledge about
all brands in Marriott’s portfolio.
21.   Know all frequent customers and be
familiar with their special requests. Ensure that their needs are met.
22.   Be familiar with cultural differences
and know correct behavior for each culture. Also know the different protocols
and etiquette.
23.   Be knowledgeable about all emergency
plans and know how to act upon them.
24.   Report any unusual occurrences
immediately to the Director of Rooms and Resident Manager.
25.   At all times strive to represent
Marriott in the most professional and courteous manner.

Experience a Successful Career with a Global Hospitality Leader 与世界旅馆业领袖一起发展Welcome to Marriott International, Inc. You have found the perfect place to pursue your professional career. Are you ready to take on new challenges? Experience a rewarding and successful career? We invite you to explore our established, global company full of successful experiences.欢迎加入万豪国际。您已找到一个绝佳的场所来发展您的事业。准备好来面对挑战，分享成功与认可。我们邀请您一起为这个获得无数成功的企业不断续写篇章。Our commitment to diversity is illustrated by our workforce. Marriott’s associates hail from dozens of nations, speak more than 50 languages and work under the Marriott banner in 3000 properties within 67 countries and territories around the world. FORTUNE magazine recognized Marriott International as one of the "100 Best Companies to Work For," for the tenth consecutive year.我们承诺尊重员工文化及背景的差异，万豪的员工来自于五湖四海，3000家酒店分布在全球67个国家和地区，使用的沟通语言达50多种，并连续10年被美国财富杂志评为全球最佳工作场所100强之一。Ningbo Marriott Hotel, a refreshing new landmark hotel, invested by Ningbo Haicheng Investment Development Co., Ltd and located in Heyi Avenue, has opened the door to welcome customer in late May 2008.由宁波海城投资有限公司投资兴建的宁波万豪酒店，是具有地标性的建筑，位于和义大道，酒店已于2008年5月份开业。For more informaiton, please get on company website http://www.marriott.com