团队管理
检查服务员仪容仪表、服务用具配备,不符合标准不得上岗。
负责班组排班、考勤统计,组织班前会,将岗位任务明确到人。
开展一线服务技能现场培训,对下属工作进行日常考核评估。
运营管控
开餐前统筹检查餐具、桌椅、酒水等物资的齐备性与完好度,落实全区域清洁工作。
熟知当日预订、菜品沽清、急推/新推菜品信息,同步告知全体服务人员。
餐中动态巡查服务全流程,及时补位支援,保障高峰期服务流畅有序。
宾客服务
牵头VIP宾客接待,快速响应宾客需求,规范处理各类客诉,提升宾客满意度。
主动收集宾客就餐反馈,同步向管理层输出优化建议。
跨部门协作
对接后厨、采购等部门,协调出餐节奏,反馈宾客对菜品的意见。
严格管控餐具、物料损耗,落实餐厅物资与设备的安全管理。
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Experience a Successful Career with a Global Hospitality Leader 与世界旅馆业领袖一起发展Welcome to Marriott International, Inc. You have found the perfect place to pursue your professional career. Are you ready to take on new challenges? Experience a rewarding and successful career? We invite you to explore our established, global company full of successful experiences.欢迎加入万豪国际。您已找到一个绝佳的场所来发展您的事业。准备好来面对挑战,分享成功与认可。我们邀请您一起为这个获得无数成功的企业不断续写篇章。Our commitment to diversity is illustrated by our workforce. Marriott’s associates hail from dozens of nations, speak more than 50 languages and work under the Marriott banner in 3000 properties within 67 countries and territories around the world. FORTUNE magazine recognized Marriott International as one of the "100 Best Companies to Work For," for the tenth consecutive year.我们承诺尊重员工文化及背景的差异,万豪的员工来自于五湖四海,3000家酒店分布在全球67个国家和地区,使用的沟通语言达50多种,并连续10年被美国财富杂志评为全球最佳工作场所100强之一。Ningbo Marriott Hotel, a refreshing new landmark hotel, invested by Ningbo Haicheng Investment Development Co., Ltd and located in Heyi Avenue, has opened the door to welcome customer in late May 2008.由宁波海城投资有限公司投资兴建的宁波万豪酒店,是具有地标性的建筑,位于和义大道,酒店已于2008年5月份开业。For more informaiton, please get on company website http://www.marriott.com