招聘前厅部经理_武汉马哥孛罗酒店有限公司招聘信息-最佳东方

JOB SCOPE

工作范围

Manage the operation of the Front Office to ensure maintenance of courteous and competent service to hotel’s guests through effective and efficient rooms management.

管理前厅部的运作，通过有效的客房管理，向酒店客人提供周到而出色的服务。

PRIMARY RESPONSIBILITIES

主要职责

· Direct the activities of the departmental supervisors through guidance, leadership and motivation to ensure that associates are properly selected, trained, counseled and rewarded so that maximum productivity is attained.

以引领、指导和激励的方式指挥部门主管的工作，确保合理运用、培训、劝戒和奖励员工以便增进生产力的发展。

· Prepare the department’s annual budget that meets the company’s set objectives; operate within the approved budget by closely monitoring the labor, overhead and other related costs and by optimizing the use of rooms to maximize room revenue.

根据公司的既定目标制定部门的年度预算，在认可的预算内运作，严密监控劳务费，一般管理费用和其他相关费用并通过优化房间的利用以增加客房收入。

· Develop efficient work procedures to ensure set standards are met and maintained and propose improvements required on existing system.

制定有效的工作程式以确保符合、维持既定标准，同时应对现存的制度提出改进意见。

· Oversees the preparation of work schedules ensuring that all sections are properly manned based on productivity levels and forecasted occupancy.

督导工作日程表的准备工作以确保各部门根据生产力水平和预计的入住率合理地配备人员。

· Develop and maintain good human relation skills in handling guest complaints by coordinating with other departments and in resolving personnel problems with the assistance of the Human Resources Department.

在处理客人投诉时与其他部门进行配合，而在解决人事问题时寻求人力资源部的协助，借此增长和保持良好的人际关系处理技巧。

· Compile monthly financial and operational report.

出具每月财务和运作报告。

· Ensure the full range of Front Office services such as Concierge, Front Desk ,Guest Service Centre, Airport Representative, Continental Club etc. are up to the required standard.

确保全套前厅服务诸如礼宾，接待，出纳，机场代表，大陆夜总会等符合必要的标准。

· Serve as a member of the Management Team and act as the Assistant Manager when required and work with other management personnel in establishing and implementing hotel service standards to achieve maximum profitability and efficiency.

以管理层工作组成员的身份工作并在必要时担任当班经理。和其他管理层员工协同工作，建立、执行酒店的服务标准以争取最大的利润和效率。

· Complete other duties as assigned.

完成分配的其他任务。

武汉马哥孛罗酒店座落于景色怡人的长江之滨，饱瞰长江的迷人全景。武汉马哥孛罗酒店隶属于马哥孛罗酒店集团，是马哥孛罗酒店集团在中国大陆的第四家豪华酒店。集团一直致力于品牌服务创新，为客人提供最新最好的设施及环境，使武汉马哥孛罗酒店成为商旅客人的首选品牌。同时酒店也将秉承集团的经营理念，为客人提供真诚的亚洲好客之道和热情的款待，让客人能感受传奇般的礼遇。武汉马哥孛罗酒店深信，只有一流的团队才能创造一流的企业。所以我们将始终保持对客人、员工、业主和公众的透明度，为员工提供有效的培训，给予事业发展的机会，创造精英队伍，使酒店和个人均获成功！如有意向，请投简历（附照片）于酒店邮箱：tia.zhang@marcopolohotels.com 或关注微信公众号“武汉马哥孛罗酒店人力资源部”了解更多职位信息。