• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年终奖
• 员工房价
• 人性化管理

Mandarin Oriental Pudong, Shanghai is looking for a Telephone Operator to join our Front Office team. 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
 
About the job
Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department, The Telephone Operator reports to the Telephone Manager.
As Telephone Operator you will be responsible for the following duties: 
The Telephone Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up.  The Telephone Operator will be responsible for informing callers regarding the hotel, taking care of guest requests, and resolving guest issues to the guest satisfaction.  Telephone Operators work very closely with all departments in the hotel. 
As Telephone Operator we expect from you: 
University Graduate 
2 years Shanghai telephone operator     experience
Excellent overall communication     skills 
Able to multi task
The ability to work well in a team     environment
Basic Hotel operation knowledge 
Must possess a good verbal command of     the English and Mandarin Language
Our commitment to you 
Learning & Development.     Your success is our success. We craft unique learning and development     programmes for various stages in your career so that you grow,     continuously. 
MOstay. When you work as hard     as our colleagues do, it’s important to take time off. As a member of the     #MOfamily, you can stay with us wherever you go in the world. The MOstay     programme offers complimentary nights and additionally attractive rates on     rooms for you and your loved ones.
Heath & Colleague Wellness.     Finding the right work-life balance is important. Your wellbeing matters     to us. A variety of health benefits and wellness programmes are offered to     all our colleagues, globally (after working for 6 months, you can     enjoy supplementary commercial medical insurance).
Competitive salary and benefits     package, providing superior four-person sharing dormitory     with independent     bathroom, independent washing machine and refrigerator, free high-speed Wi     Fi, free gym and shuttle bus.
Delicious work     buffet meals     & various team building activities.
Support the internal talent     transfer plan of the group worldwide.
We’re Fans. Are you?

上海浦东文华东方酒店正在寻找总机接线员加入我们的前厅部团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
工作地点位于上海浦东文华东方酒店，在前厅部，总机接线员向总机经理汇报。
作为总机接线员，您将负责以下职责：
通过温和,真诚的声音向所有来电客人打招呼,认知并预见每个客人的需求,跟进服务并让客人满意。员工要具备的职责有：为来电者提供酒店信息，关注客人的要求以及为客人处理事物让客人满意。总机接线员与酒店所有部门紧密合作。
作为 总机接线员，我们对您的期望：
大学毕业
2年酒店总机工作经验
良好的交流技巧
有能力处理多项工作和任务
可以在团队的环境里努力地工作
基本的酒店营运知识
必须拥有良好的中英文口语能力
拥有友善和外向的个性
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。
丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。
支持集团全球范围内的人才内部调转计划。
我们是粉丝。您呢？

洲际人生  尽炫自我上海静安洲际酒店 公开招聘会时间：2022年2月26日  9:00 - 16:30地点：上海市静安区恒丰路500号  上海静安洲际酒店1楼 商务中心期待您的加入！上海静安洲际酒店是洲际酒店集团中一家国际化的奢华五星级酒店，位于上海市中心商业区，酒店拥有424间客房，“营造愉悦和舒心的入住感受”是酒店关注的焦点。怡亭全日餐厅拥有“世界厨房”理念，汇聚环球美馔，鲤鱼日餐厅提供正宗的和式美食，翠庭贵宾厅奉上最地道的粤式美食，天蜀阁四川餐厅享用最正宗的川菜料理。林荫大道大堂酒廊是休闲会友的理想之选。悟吧可放松身心、品味美酒。宴会及会议场地面积超过3125平米，包括一个744平方米的大宴会厅，四个中小型宴会厅、350座的剧院厅及11个中小型多功能厅。自2009年开业以来，我们有550多名员工，每年为超过数以万计的客人创造美妙的入住时光。在上海静安洲际酒店，我们永远乐于和我们的顾客分享对当地文化的了解与热爱，帮助他们感受目的地的真正风情。这种对差异的认同和尊重根植在我们的基因里，形成了我们致胜之道的企业文化。这正是来自世界各地的优秀人才选择投身上海静安洲际酒店工作的原因。 在上海静安洲际酒店，我们的致胜之道至关重要；我们相信今天的全情投入造就通向美好未来的坦途。如果你是这样一位尽责的员工，你会在这里得到充分的肯定和回报。除了具有竞争力的薪酬福利，上海静安洲际酒店拥有完善的晋升考评体系，让每一位员工了解未来的职业规划。酒店注重挖掘个人潜能，提供多项技能培训，工作之余，还有丰富有趣的娱乐活动，在这个大家庭里，我们鼓励员工提出建议、分享收获、“尽炫自我”。专业+专注+热情，我们就是这样将世界各地最具才华的员工聚集到一起，共同致力于打造出“客人挚爱的杰出酒店”。如果你正是这样的人才，需要这样的机会，请加入我们，共同成长。