• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 年底双薪
• 包吃包住
• 人性化管理
• 年终激励奖
• 五险

Assistwith heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having tobe asked 
主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

Maintaina willingness to please attitude and give undivided attention to anyapproaching guest
保持令人愉悦的态度并专心接待每位到来的客人。

Adhere to guest checking in and checkingout procedures pertaining to baggage handling
在与行李相关的问题上，遵守客人入住和退房工作程序。

Welcome guests at the main entrance,offering the greeting appropriate to the time of day taking particular note ofrepeat guests and IHG Rewards Club members
在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。

Assist arriving and departing guests byopening and closing car and taxi doors
为来店和离店的客人开关汽车及出租车门。

Maintaina spotless Porte Cochere and Drive way
保持车辆门道和车道的清洁。

Guidethe guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk whoprovides the signal for you to step forward and receive the room and roomingbooklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。

Be familiar with the layout of the hoteland memorize the preferred route for escorting guests
熟悉酒店布局并记下护送客人的最佳路线。

Room the guest in accordance with hotelstandards
按照酒店标准为客人安排房间。

Befamiliar with the lift workings and emergency stairs 
熟悉电梯和疏散楼梯的使用。

Provideinformation to guests about the hotel facilities and services
向客人提供关于酒店的设施和服务的信息。

Provideguest services and guidance
向客人提供服务和引导。

Learnand utilize names of guests, especially repeat and long staying guests androutinely greet guests as they pass through the lobby, remaining alert tosituations where he can be of assistance to guests
熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。

Keepthe lobby clean and tidy, informing the Concierge or Bell Captain if it needsmajor cleaning
保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。

Maintaina well groomed hair style and wear clean, shiny well polished shoes and a neatuniform while on duty
上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。

Helpother employees in department, replacing them temporarily when necessary
帮助部门内其它员工，如有必要则暂时代理他们的工作。

Keepthe baggage room clean and in order before going off duty on each shift
每次交班前均保持行李室的整洁。

Uponarrival of newspaper, prepare them and deliver them to guest rooms as assignedby the Bell Captain
当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。

Usethe Duty Log to document matters of importance
使用工作日志来记录重要事项。

OperateCommunicates equipment
操作通信设备。

Arrangetransport and coordinate luggage
负责安排交通并协调行李事宜。

Managethe key system securely 
对钥匙系统进行安全管理。

无微不至，尊贵礼遇。高品质的商旅体验，将从格雷斯开始。Service meticulously and honorable courteous treatment,experience the high-quality business trip in the GRACE.Wuhan Optics Valley Royal Grace Hotel is Located in the East Lake High-Tech Development Zone that it is in the heart of the China Optic Valley of Wuhan. It is builded according a international Five-Stars Garden Hotel. Managed by GIH (Grace International Hotels Co. Limited, Hong Kong).The hotel is just 30 minutes from Tianhe International Airport, the traffic is very convienient to arrive. Hotel the total floor area is 30,000 square meters. There are 218 superbly equipped rooms with suites, presidential suite room, deluxe suite room, business suite. also there are have 2 different style Chinese Restaurants (Noble House & Gourmet Paradise) and Western Restaurant, Speciality Restaurant, Feature Bar, Lobby Lounge, Night Club, Recreation Center and SPA Center. The hotel offers a superbly equied fitness centre with a host of amenities and inside swimming pool, outside tennis courts. The international conference center also seats up to thousand people and have many anxiliary service facilities in the hotel. It has a huge fountain around 2 million square meters including artificial lake, sightseeing corridor and so on.when you enjoy your dinner in any outlet or walking along the lackland, any distinctive new experience can definitely make you relaxed and delighted.Noble House and Gourmet Paradise Restaurant opened in November 28, 2008.      武汉光谷皇格雷斯大酒店位于武汉东湖高新技术开发区，中国光谷的中心腹地，是按国际五星级标准设计建造的集客房，餐饮、休闲娱乐、会议为一体的多功能涉外酒店，由格雷斯国际酒店有限公司管理。酒店食尚坊中餐厅及贵族会餐厅已提前在2008年11月28日开业,客房及其他营业场所于2013年2月全面开业。     酒店坐落在武昌关山大道南端、万科城市花园对面，毗邻城市中环线关山大道出口、大学科技园区、各科研机构、高科技公司及庙山区政府，距天河国际机场50分钟车程，交通便利。      酒店占地面积66亩，建筑面积近3万平方米，酒店拥有总统套房、豪华套房、商务套房、豪华客房，高级客房等各类客房218间，中西餐厅、特色餐厅、酒吧、大堂酒廊、夜总会、桑拿健康水疗中心、健身中心、室内恒温游泳池、棋牌室、桌球室、网球场、美容美发中心、商务中心、商场、能容纳千人的国际会议中心等配套服务设施一应俱全。酒店还拥有近2万平方米的大型喷泉花园，内设人工湖，观赏长廊等，各类花草植物繁茂，空气清新，漫步湖边，或垂钓，或欣赏花园美景，令人心旷神怡。      目前，格雷斯国际酒店（香港）有限公司因业务发展需要，面向社会诚招酒店各部门管理储备人才！同时，各大专院校可联系单位实习或就业！福利待遇：1、基本工资+绩效补贴+年终奖。2、系统的入职培训、专业的在职培训。3、公司免费提供员工宿舍，寝室内有独立的卫生间及阳台，空调、热水器、WIFI。每日营养三餐免费供应。4、所有员工入职均签订劳动合同、购买意外保险，转正后购买五险。5、月休5-6天，执行国家法定假安排，如遇节假日上班给予补休。6、所有员工均享受国家法定各类假期，工作满一年即可享受5-10天带薪年假。7、年终激励奖：工龄1年1500元，2年3000元，3年4500元，4年6000元。8、优秀员工，优秀管理人员等，公司组织免费旅游或现金奖励。9、广阔的发展空间，公平公正的晋升机制，优秀员工将得到提前晋升、外派学习考察。10、试用期1-3个月。转正后即享有绩效工资，多劳多得，每3-6个月有晋级加薪的机会。原岗位工作满半年可申请调动其他岗位。工作一年以上即成为部门领班及主管的候选人。11、晋升渠道：基层员工→部门领班→部门主管→部门经理→部门总监→总经理；基层员工→部门领班→后勤主管→后勤经理→行政经理→行政总监