1. 在工作中,严格遵守部门的工作流程标准和要求。并且协助维持并更新部门的操作手册和指南
Assists with the development, maintenance and update of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
2. 始终确保销售文件和系统信息的准确性和有效性
Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
3.确保完成所有销售报价,合同的记录
Maintains complete and supported records of all Sales Agreements and Quotations for the Hotel.
4.建立有效的文件管理确保完整的生意销售记录
Establishes an efficient trace file to ensure that all business booked is properly tracked.
5.按时向销售部总监提交销售报告
Submits Sales report to Director of Sales in a timely manner.
6. 为销售主任统计月报表提供准确的销售记录
Provides accurate reporting of business booked to the Sales Executive for monthly consolidation.
7. 当有需要时为相关的客户或代表安排酒店参观和招待
Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.
8.建立并维持良好的客户关系并且不断的开发新的生意机会
Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
9. 与相关的运作部门保持紧密的合作,确保按客人的需要提供准确的服务
Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.
10. 礼貌和有效率的处理所有客人和内部客人的投诉及询问。如果不能立刻处理该问题或投诉,将确保及时的进行后续跟进工作
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
11. 保持与客户以及同事之间积极良好的工作合作关系
Maintains positive guest and colleague interactions with good working relationships.
12. 完成每月及年度的个人销售指标
Achieves the monthly and annual personal target contributing to the Sales revenue.
13. 针对酒店的年度商业计划,发展并检阅个人的销售计划。
Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
14. 进行广泛的市场竞争者调查,并且保持良好的酒店产品知识
Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
15. 始终不断的检阅本地市场,国内市场,国际市场的发展趋势,以及竞争对手的销售侧重点,以确保我们酒店的销售在市场中保有竞争性和领导地位
Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
16. 确保在销售工作中,无论是通过电话,合同还是书面联络都要体现出我们酒店的高水准
Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
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蓝海集团始创于1994年,总部位于山东省东营市。 二十多年来,蓝海集团始终不渝地坚持以“打造民族酒店品牌”为使命,秉承“您的需求,我的责任”的服务理念,拼搏进取,奋发有为,深耕山东,辐射全国,打造了“美食+美居”连锁酒店差异化发展新模式,初步形成了“一体两翼、相关产业联动发展”的产业布局,成为以中高档综合性酒店经营为主的企业集团,下辖酒店、职业教育、供应链、工程、团膳、生鲜连锁六大板块,构筑起了闭环的酒店服务全产业链。目前在山东、北京、上海、 江苏、内蒙、海南等地拥有近百家中高档酒店,员工近20000人。 集团是“服务业标准化试点单位”,山东省饭店协会会长单位,首批“山东省服务名牌”企业、“山东省重点服务业企业”、“食安山东知名大型餐饮企业”、“山东省文旅融合示范企业”、“山东省商标品牌示范单位”,被列入2020年度“山东省服务业高端品牌培育企业”名单。