职位描述

FINANCIAL RETURNS财务回报 • Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability. • 协助总经理制定、执行、监管酒店的各项财务与运营计划，确保获得最佳宾客满意度，并提升销售潜力和盈利能力。 • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty. • 提出资产改良建议，优化酒店与公司资产及提升品牌忠诚度。 PEOPLE员工团队 • Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance. • 管理员工日常事务，计划并分配工作，为每个员工设定绩效及个人发展目标。为员工提供教导、辅导并给予定期反馈，帮助解决各种员工矛盾，提升员工绩效，并对员工表现优异之处予以认可。 • Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties. • 为酒店员工提供教育与培训，激励他们更好地完成工作，为他们配备成功完成工作职责所需的必要信息、市场数据、工具和设备。 • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies. • 根据酒店或公司的规定和政策，对员工工资、工作规程或其它与人力资源相关的事务提出建议或初拟方案。 • Promote teamwork and quality service through daily communication and coordination with key department heads. • 通过与主要部门领导进行日常沟通和协作促进团队合作、提高服务质量。 GUEST EXPERIENCE宾客体验 • Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community. • 同宾客及酒店外部人员建立良好关系，包括但不限于现有客户与潜在客户、集团公司代表、社区领导、政府官员、旅行社代表、供应商、竞争对手及其他本地人士。 • Ensure highest level of guest satisfaction by providing quality guest services and amenities. • 提供优质的服务和优良的设施，确保达到最高的宾客满意度。 RESPONSIBLE BUSINESS企业责任 • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts. • 确保酒店宾客、员工和酒店资产的安全，遵守业的主政策与流程及相应法规要求。负责酒店的对外联系。 • Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. • 担任公关代表，在本地提升酒店和品牌知名度。鼓励团队成员参与社区组织与活动，开发本地业务。 • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint. • 开发并执行各种行动计划，提高环保意识，逐步减少酒店排碳量。 • Perform other duties as assigned. May also serve as manager on duty. 可能需对酒店的安全负责，确保将偷窃、犯罪和其它风险降至最低。完成其它分配的任务，可能需要担任值班经理。

职位资格和技能

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus three years of general management experience in a high-level operations role or prior general manager experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak local language(s). Other languages preferred. 酒店管理或工商类学士及以上学历或同等学历，3年高级运营管理或总经理岗位工作经验，或具有同等学历和工作经验。根据酒店规模与业务复杂程度的不同，所需的工作经验类别与年限等可能略有不同。必须掌握本地语言。能同时使用其它语言者优先。

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