招聘MICE Sales Manager 会务销售经理_丽江和府洲际度假酒店招聘信息-最佳东方

job overview

The Events Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

· Be charming by being approachable, having confidence and showing respect.

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction

· Prepare Weekly Events Forecast and seize upselling opportunities

· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion

· Supervise the timely delivery of Master Invoice to customers and facilitate payment

· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated

PEOPLE

· Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services as required

· Communicate to his/her superior any issues encountered and other relevant information

· Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

· Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities

GUEST EXPERIENCE

· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

· Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience

· Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

· Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

RESPONSIBLE BUSINESS

· Develop awareness and reputation of the hotel and the brand in the local community

· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Degree or Diploma, and 2 – 5 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.

Expected to possess the following skills:

· Good communication and negotiation skills

· Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required

· Strong organisational skills required to maintain electronic and paper filing systems

· Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.

· Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

Excellent PC skills (including MS Office)

洲际酒店集团在全球拥有丰富的酒店品牌组合，其中包括六善酒店、度假酒店及水疗、丽晶酒店及度假村、洲际酒店及度假村、金普顿酒店及餐厅、洲至奢选、英迪格酒店、逸衡酒店、华邑酒店及度假村、皇冠假日酒店及度假村、voco、假日酒店及度假村、智选假日酒店、Holiday Inn Club Vacations、avid hotels、Staybridge Suites、Atwell Suites和Candlewood Suites。洲际酒店集团旗下特许经营、出租、管理或拥有的酒店6,164家，共有911,627间客房，遍布全球逾100个国家和地区，并有超过1,800家在建酒店。丽江和府洲际度假酒店坐落于中国历史文化名城丽江大研古镇南端，由中国知名旅游上市公司丽江玉龙旅游集团投资兴建，并由世界上首屈一指的酒店管理集团洲际酒店集团管理。酒店建筑巧妙融合现代时尚元素和纳西民族建筑特色的精华及多个有代表性的景观，让宾客置身其中，领略丽江自然与人文的精髓。酒店正在寻找自信负责、形象专业的员工加入我们的团队！作为回报，我们将为你提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店的员工入住优惠，并为你提供学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队，愉快地从事充满乐趣的工作。最重要的是，我们会为你提供“尽炫自我的空间”。加入我们的团队，做始终充满自信的自己！招聘日期：每周一至周五（法定节假日除外）招聘时间：上午10：00 至下午 4：00 招聘地址：云南省丽江市古城区祥和路276号酒店人力资源部联系座机：0888-5588888-8606联系手机：13508887683