招聘Service Ambassador 服务大使（享有特殊职位津贴）_丽江和府洲际度假酒店招聘信息-最佳东方

job overview职位概述

· Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.

监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。

· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

· Be charming by being approachable, having confidence and showing respect.

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

· 亲切、充满自信、体现尊重来展现富有魅力的你。

· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

· Duties and Responsibilities工作职责

· Be familiar with the meal ordering situation of the day, record the special activities of the guests (such as birthday celebration), and report to the superior leader in time

· 熟知当天订餐情况，注意记录宾客的特别活动（如生日庆祝会），应及时向上级领导汇报。

· Access and storage of clothes for guests and ask if there are valuables. Valuables remind guests to keep them.

· 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。

· Welcome the guests and guide them to the reservation table or the table satisfied by the guests

· 迎接宾客，引导宾客到预订台位或宾客满意的台位。

· When the guests are full, be responsible for arranging the guests who arrive later and make them happy to wait

· 客满时，负责安排好后到的宾客，使宾客乐于等位。

· Listen to the guests' opinions at any time and report to the superior in time

· 随时注意听取宾客的意见，及时向上级反映。

· Pay attention to all kinds of problems in the reception work at any time, timely report to the superior and assist in handling

· 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。

· Master and use polite language, be responsible for answering the phone, and ask for the basic information when ordering dinner

· 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。

· Introduce all kinds of dishes, drinks and special dishes in the restaurant to attract guests to the restaurant

· 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。

· Provide VIP customer service and establish VIP customer profile

· 提供VIP客户服务，并建立VIP客户资料。

· Visit VIP customers and promote new products and current promotion

· 拜访餐饮VIP客户，对餐饮新产品及现行促销进行宣传。

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills 技能要求

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

· Problem solving, reasoning, motivating, organizational and training abilities.

具有解决问题，推理，号召，组织和培训能力

· Good writing skills

具有良好的写作技能

· Leadership Skills

具有领导能力

Qualifications 学历

· Diploma in Hotel Management, Food & Beverage, or related field.

酒店管理，餐饮或相关专业的大专学历。

洲际酒店集团在全球拥有丰富的酒店品牌组合，其中包括六善酒店、度假酒店及水疗、丽晶酒店及度假村、洲际酒店及度假村、金普顿酒店及餐厅、洲至奢选、英迪格酒店、逸衡酒店、华邑酒店及度假村、皇冠假日酒店及度假村、voco、假日酒店及度假村、智选假日酒店、Holiday Inn Club Vacations、avid hotels、Staybridge Suites、Atwell Suites和Candlewood Suites。洲际酒店集团旗下特许经营、出租、管理或拥有的酒店6,164家，共有911,627间客房，遍布全球逾100个国家和地区，并有超过1,800家在建酒店。丽江和府洲际度假酒店坐落于中国历史文化名城丽江大研古镇南端，由中国知名旅游上市公司丽江玉龙旅游集团投资兴建，并由世界上首屈一指的酒店管理集团洲际酒店集团管理。酒店建筑巧妙融合现代时尚元素和纳西民族建筑特色的精华及多个有代表性的景观，让宾客置身其中，领略丽江自然与人文的精髓。酒店正在寻找自信负责、形象专业的员工加入我们的团队！作为回报，我们将为你提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店的员工入住优惠，并为你提供学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队，愉快地从事充满乐趣的工作。最重要的是，我们会为你提供“尽炫自我的空间”。加入我们的团队，做始终充满自信的自己！招聘日期：每周一至周五（法定节假日除外）招聘时间：上午10：00 至下午 4：00 招聘地址：云南省丽江市古城区祥和路276号酒店人力资源部联系座机：0888-5588888-8606联系手机：13508887683