招聘Reservations Supervisor 预订部主管_丽江和府洲际度假酒店招聘信息-最佳东方

job overview 职位概述

To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

· Be charming by being approachable, having confidence and showing respect.

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

· 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

· 亲切、充满自信、体现尊重来展现富有魅力的你。

· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

Duties and Responsibilities工作职责

· In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求

· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

· Promote the Hotel’s (and ICHG generally) products and services

推銷酒店（以及整个洲际酒店集团）的产品和服务

· Maintain a high level of product and service knowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服

· Develop and maintain a regular pattern of sales calls

发展和保持定期进行销售拜访的模式

· Prepare and execute action plans which increase reservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

· Record and process reservations made by phone/fax/email

记录和处理通过电话，传真，电子邮件进行的预订

· Accept wait list reservations

接受等待名单预订

· Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

· Manage “no show” reservations by investigation and recording of same

调查和记录未按预订抵店的预订情况

· Record special billing arrangements for groups and conventions

对团队和会议的特别账单安排进行记录

· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

与前厅部经理或财务经理联系所有要求信用审批的预订事宜

· Maintain knowledge of special rates/ offers/ promotions

掌握关于特价，优惠，促销活动的信息

· Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况，并向经理通报目前和将来的入住率

· Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告（如给旅行代理和商业机构报告等）

· Prepare reservation sales reports

准备预订销售报告

· Works with superior on manpower planning and management needs

和上级一起进行人力规划和管理需求。

· Works with superior in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算。

ACCOUNTABILITY 职责

Number of employees supervised 管理的员工

· Direct Reservations Agent

直接预订员

· Indirect N.A.

间接无

Annual Operating Profit/Payroll Budget 年度经营利润和薪金预算

· N.A. 无

Key Metrics 主要绩效指标

· Completion of assigned tasks

完成分配给的工作的情况

Decision Making Responsibilities (Decision Rights) 决策职责(决策权)

· Within the authority as assigned for Hotel Band 7 role

酒店职位7级所拥有职权范围

KEY RELATIONSHIPS 主要关系

Key Internal Relationships 主要内部关系

· Hotel Employees 酒店员工

Key External Relationships 主要外部关系

· Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

与酒店外的顾客和个人交往，包括但不限于：目前和可能的客户，业主公司代表，供应商，竞争对手和所在地社区成员。

QUALIFICATIONS AND REQUIREMENTS 任职要求

Required Skills 技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to speak, read and write English

具有说，读和写英语的能力。

· Proficient in the use of Microsoft Office

熟练使用微软办公软件

· Organizational and training abilities

具有组织和培训能力

Qualifications 学历

· Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.

具有酒店管理，商业管理或相关领域的毕业证书或职业证书。

Experience 经验

· 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience

2年相关的工作经验，或1年预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景

洲际酒店集团在全球拥有丰富的酒店品牌组合，其中包括六善酒店、度假酒店及水疗、丽晶酒店及度假村、洲际酒店及度假村、金普顿酒店及餐厅、洲至奢选、英迪格酒店、逸衡酒店、华邑酒店及度假村、皇冠假日酒店及度假村、voco、假日酒店及度假村、智选假日酒店、Holiday Inn Club Vacations、avid hotels、Staybridge Suites、Atwell Suites和Candlewood Suites。洲际酒店集团旗下特许经营、出租、管理或拥有的酒店6,164家，共有911,627间客房，遍布全球逾100个国家和地区，并有超过1,800家在建酒店。丽江和府洲际度假酒店坐落于中国历史文化名城丽江大研古镇南端，由中国知名旅游上市公司丽江玉龙旅游集团投资兴建，并由世界上首屈一指的酒店管理集团洲际酒店集团管理。酒店建筑巧妙融合现代时尚元素和纳西民族建筑特色的精华及多个有代表性的景观，让宾客置身其中，领略丽江自然与人文的精髓。酒店正在寻找自信负责、形象专业的员工加入我们的团队！作为回报，我们将为你提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店的员工入住优惠，并为你提供学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队，愉快地从事充满乐趣的工作。最重要的是，我们会为你提供“尽炫自我的空间”。加入我们的团队，做始终充满自信的自己！招聘日期：每周一至周五（法定节假日除外）招聘时间：上午10：00 至下午 4：00 招聘地址：云南省丽江市古城区祥和路276号酒店人力资源部联系座机：0888-5588888-8606联系手机：13508887683