岗位职责/职位描述

JOB OVERVIEW职位概述
Lead the coordination of any guests'needs, special requests and enquiries to ensure superior service and value for our guests. 
监督和指导行李服务的各方面工作。领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。
Be the brand ambassador for In the Know by establishing close, strong working relationships with internal and external stakeholders.

Required Skills 技能要求
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
 Good writing skills
 具有良好写作技能
•Proficient in the use of Microsoft Office and Front Office System
 熟练使用微软办公软件和前台系统
•Problem solving, motivating, organizational and training abilities
 具有解决问题，推理，号召，组织和培训能力 

Qualifications 学历
•Diploma  in Hotel Administration, Hotel Management or equivalent
 具有酒店行政管理，酒店管理或相关的大专学历。

Experience 经验
•2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.  
 拥有2年酒店宾客服务工作经验，包括6个月管理经验，或与此相当的教育和相关工作经验结合的背景。