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1.Exceeding Customer Expectations-Providing services that are above and beyond for customer satisfactions and retention.
2.Demonstrating Leadership-Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/ integrity; leads by example.
3.Setting goals-Establishing challenging, realistic and obtainable goals to guide operation and performance.
4.Improving Service-Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
5.Developing Objectives and Strategies-Establishing long range objectives and specifying the strategies and actions to achieving them.
6.Exploring Business Opportunities-Exploring opportunities that drive profit, create value for clients and encourage innovation; challenging existing, process/ system/ products to make improvements.
7.Executing on a Strategy-Taking a predetermined strategy and driving the execution of that strategy.
8.Achieving/Exceeding Goals-Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
9.Developing and Building Teams-Encouraging and building mutual trust, respect, and cooperation among team members.
10.Communicating with Supervisor, Peers, or Subordinates-Providing information to supervisors, co-workers and subordinates by telephone, in written form, e-mail or in person.
11.Create and Maintain Relationships with Clients-Reach out to clients to help manage business process, set and meet client expectations and deliver according to the budget.
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