1.根据餐厅预定情况,合理安排员工排班,保证餐厅能够合理、有序地展开;
2.带领团队做好西餐自助餐具摆台及服务工作,确保优质服务;
3.负责部门新员工基础服务技能培训,提升员工工作效率;
4.处理解决客人的投诉,并及时向上级汇报;
5.带领员工认真做好餐前准备,确保质量标准;
6.正式开餐后,督导服务员认真做好服务工作并亲自参加服务工作;
7.及时跟踪、检查台面,对不合格的地方进行指正、改正; 及时对餐台上菜速度、情况了解,及时催菜;
8.餐后组织服务员及时清台,整理好餐厅桌椅卫生,保持餐厅整洁和环境良好;
9.督导服务员认真落实酒店与部门规章制度,做好员工考勤工作;
10.完成上级安排的其他工作。
任职要求:
1.高中以上学历,形象良好,乐观开朗。
2.具备良好的沟通协调能力。
3.良好的服务意识及团队管理能力,有同等岗位经验优先。
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Pullman Dongguan Changan as one of the distinguished five star business hotels of Accor group, and the only International hotel in the area, will offer you an atmosphere of liveliness and conviviality. Pullman Dongguan Changan is ideally located in the heart of the Changan business district in Dongguan, a developing city in the Pearl River Delta, which offers easy access to both Shenzhen and Guangzhou. Featuring 259 spacious rooms with sweeping views over Changan town, three restaurants and three bars, offer a variety of cuisines and fine beverages.Pullman Dongguan Changan also offers extensive meeting facilities, the 1,700 square meters pillar-less Grand Ballroom and 5 multi-function meeting rooms are flexible for various events , a series of all-round high quality recreation facilities and hospitable services including worldwide gourmets, Bars, Fitness Centre, KTV and Spa have been provided.东莞君源铂尔曼酒店是法国雅高集团旗下五星级商务酒店,作为区域内唯一国际品牌酒店,她将给您带来雅高集团传承的舒适商旅体验。其地理位置十分优越,位于深圳与广州之间,珠三角商业核心位置;259间豪华客房,3个功能各异的餐厅和3个不同风格的酒吧提供多样的饕餮美食和精美饮品;1700平方米的无柱大型宴会厅及5个不同功能的小型会议室能接待多种大中小型会议与宴会;酒店还为商旅精英们提供全方位的高品质享受,环球美食、特色酒吧、娱乐休闲,让您尽享闲暇时光。