• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 希尔顿员工价
• 英语培训
• 团队建设
• 人性化管理

Principle Responsibilities & Position Purpose:
职责目标：
 
This position is concerned with the strategic management of the outlet, in line with prescribed Hilton International policies and procedures.
经理的职位是极具挑战性的工作，应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。
 
Essential Responsibilities:
基本职责：       
 
Ability to React 客户服务管理
 
Listens and responds spontaneously to questions asked by the guests, team members and suppliers. Tries to find a solution.
在服务期间积极收集客人及服务人员的反馈。
Finds an immediate solution to precise and simple problems
就如何改进对客服务采取相应的措施。
Knows how to improvise on an emergency situation.
当餐厅或酒吧繁忙的时候提供必要的帮助。
Learns lessons from difficult experiences to be proactive in ones area of competence.
积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。
 
Managing the delivery of Service Standards保证服务标准的实施
 
Having detailed knowledge of Departmental Standards
熟悉部门服务标准。
Being able to explain the Standards to the team
可以清楚的向其他员工解释服务标准。
Assessing staff performance against Standards
能够按照服务标准评估其他员工的工作表现。
Monitoring Standards through regular Standards Review checks
通过反复检查，督导服务标准的实施工作。
Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service
针对工作中的不足制定计划，以避免影响对客服务质量。
Implementing and following though improvements identified
针对于工作中的不足采取必要的行动。
 
Managing the operation运营管理
 
To prepare rosters and job schedules for staff to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc)
制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率， 特殊活动及产品促销等)
To describe, assign and delegate duties and authority for the operation of the outlet at all times
有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。
分配， 指派，组织授权餐厅日常的经营工作。
To understand what’s going on in other departments and implications for your own department
了解饭店其他部门的经营活动及其与自己部门的影响。
Planning ahead and ensuring adequate resources are available
预先准备并确保各种经营设施设备的充足。
To manage the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary
有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。
To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.
与客房部及工程部通力合作，保证部门设施的完好及清洁。
To ensure the shift is reviewed and handovers and briefings are carried out
确认每个班次之间做好总结，并与下个班次进行工作交接。
To maintain in-depth technical knowledge and skills required for the job
确保岗位所需知识的更新。
To Maintain event and function histories to assist with returning events
保留餐厅活动记录。
To establish good communication with the Kitchen team
与厨房的员工建立良好的沟通渠道。
To participate in future menu changes with the Director of Food & Beverage and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.
协助餐饮部总监及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。.
To attend & participate in regular F&B, operational & roster meetings.
参加餐饮部例会。
 
Managing the Team团队管理
 
Understanding the aims of the hotel and the department’s role in achieving it
Communicating to the team the key information concerning the strategy of the company.
理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
Setting and agreeing to departmental objectives for self and team
与团队沟通要达到的目标。
Representing the needs of the team to others in the hotel
制定团队及成员的目标。
Getting members of the team to work co-operatively with others
代表团队与酒店的其他部门沟通。
Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
Involving the team in developing action plans to contribute in achieving operational objectives in line with strategy.
促使团队中的成员竭诚合作。
 
Managing Sales销售管理
 
Being aware of potential highs and lows in the business
能够预见营业状况的变化。
Creating and implementing sales promotions and staff incentives as per discussion with Director of Food & Beverage
经过与餐饮部总监商议之后，进行销售促销及员工奖励活动。
Assist Director of Food & Beverage with the preparation of the Events Brochure
协助餐饮部总监，准备促销活动宣传册。
Creating an environment where “everyone sells”
建立一个每个人都进行促销的工作环境。
 
 
Managing Financial Performance财务管理
 
Using key monitors and financial targets to evaluate the department’s performance and make future plans
在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。
Analyzing financial information that is provided via the Micros and Payroll System, to assist decision making
通过对Micros 系统及薪金水平进行分析，制定工作计划。
To complete regular financial and operating reports, as required or requested by the Director of Food & Beverage.
完成餐饮部总监要求的财务报表及各种日常财务报表。
Forecasting potential revenues and costs
能够作出收入及成本预算。
Following company control procedures
遵守酒店的各项财务制度。
Controlling costs without compromising standards
坚决执行各种成本制度。
Communicating relevant financial information to the team
与团队成员分享近期财务状况。
Set up and maintain the Leave plans for the Department.
为团队成员解释分析财务计划中的异常情况。
 
Managing People Development人员发展的管理
 
Understanding the quantity and quality of people needed to operate the department
了解部门正常运转所需要的人员及人员素质。
Carrying out selection interviews and making effective recruitment decisions
负责面试并进行高效的招聘工作。
Ensuring the new recruits has all relevant information before commencing employment
保证应聘人员在入职前得到一切相关信息。
Planning and ensuring departmental orientation is carried out
制定并执行部门入职培训计划。
Ensuring Standards Training and assessments are carried out
确定标准培训及评估的实施。
Regularly reviewing individual & team performance against objectives & providing feedback
根据部门目标及反馈，经常性的对员工及团队的表现加以评估。
Developing and implementing department training plans to meet business needs
为了满足商业需要，制定并实施部门培训计划。
Reviewing and evaluating all training activities
回顾并评估所有培训活动。
Carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individuals training needs
根据法律及酒店指南开展年度评估活动，并指出个人发展计划。
Introduce appropriate Product knowledge courses.
介绍合适的产品知识课程。
To participate in traineeship programmers, providing structured training to those people starting careers in the Hospitality industry.
参加培训计划，为培训生制定结构严谨的培训计划，以帮助开展其服务业的职业生涯。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带，是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程，会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里，您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动，同时，两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入，让我们一起致力于为客人创造难忘的入住体验。同时，上海虹桥祥源希尔顿酒店愿成就您的事业发展，与您一同蓬勃发展！Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍，每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金，以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠，包括团队成员房价，家庭和朋友房价，以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses，class training, cross training in sister hotels and internal transfer opportunities for all  team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路，步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线：至漕河泾开发区站，换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线：水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线：姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号，上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片，身份证以及相关学历或岗位资质证明原件及复印件。