• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 希尔顿员工价
• 英语培训
• 团队建设
• 人性化管理

Principle Responsibilities & Position Purpose:
职责目标：
 
This position is concerned with the assessment of training needs, formulation and execution of training plans for all Team Members and the maintenance of performance standards.
这一职位负责为全体员工进行培训需求调查、分析、培训计划的制定和工作标准的维护。
 
Essential Responsibilities:
基本职责：
 
Implements and coordinates all Hilton Worldwide Training and Development Procedures described in the relevant section of the HR Manual, as well as others needed to meet hotel objectives. This responsibility encompasses assessing training needs, recommending specific corrective action, and implementing the steps to satisfy needs.
执行人力资源部手册中所述的所有希尔顿国际的培训与发展程序以及其他为了满足酒店目标的项目。这一责任包含了调查培训需求、建议具体的纠正行动以及按步骤执行以满足需求。
Conduct a hotel-wide yearly needs assessment and develop (with department heads’ input) an annual Training Plan that supports and contributes to business needs.
全酒店年度培训需求调查及分析，并根据酒店营运需要与部门经理协商制定年度酒店培训计划。
Administers the Training and Education Budget in keeping with HR Policy guidelines.
根据人力资源部预算指南核算下一年培训及发展预算。
Communicate, plan & manage the implementation of HR/Training and Development initiatives to Team Members in accordance with HR strategies & priorities.
按照人力资源策略及优先性，与员工沟通、计划并实施人事或培训发展相关活动。
Champions Esprit – the Spirit of Hilton.  Ensures that all the aspects of Esprit such as Hilton Moments, Be a Guest, Exchange Committee, Discount Scheme, and Hilton Welcome Kit are implemented.
希尔顿精神的倡导和宣传者。确保所有体现希尔顿精神的项目的落实，如希尔顿美好时刻、邀请您做客人、交流委员会、员工折扣项目以及希尔顿欢迎手册等。
Analyses information obtained in Team Member Opinion Survey (TMOS), Satisfaction and Loyalty Tracking (SALT), Quality Audit(QA), Mystery Shopper Audit and suggests methods to improve.
分析员工满意度调查、顾客满意度及忠诚度调查以及神秘访客反馈中得到的各种信息，提出帮助改进服务质量及调查结果的方式方法。
Provides coaching and counseling to the Management Trainee and Elevator Trainee during placement in Hotel. 
对在酒店进行培训的管理培训生和电梯计划培训生项目给予指导和辅导。
Assists in the selection of Departmental Trainers, then trains and develops them through ongoing workshops and monthly meetings.
协助部门经理选拔部门培训师，通过持续不断的讨论会及月度会议给予他们培训及发展的机会。
Plans, implements, and coordinates periodic safety training events and actively promotes safe work practices as an integral part of all skills training.
计划、执行并协调间断性的安全培训，并主动监督在所有技能培训中加入工作安全的培训。
Joins with the Human Resources Director and respective Department Head in orienting and acculturating new employees.
与人力资源部总监及相关部门经理一起欢迎并培训新进员工。
Joins with the Human Resources Director and respective Department Head in preparing and facilitating the adjustment of Transferees.
与人力资源部总监级相关部门经理一起准备并辅导职位/工作地点调动的员工。
Proactively shapes a service-oriented culture within the operation that predisposes employees to take responsibility for guest satisfaction.
在培训过程中主动营造服务第一的文化，使员工主动为客户满意度承担责任。
Maintains hotel standards through training in Job Skills (JS) and Brand Service Skills Training.
通过监督开展工作技能培训以及品牌服务标准培训确保酒店的标准得以维持。
Monitors and assists the progress of participants in Hilton University.
监督并协调希尔顿大学的学习进程。
Develops a Resource File for training activities, to include: In-house talent, Individual or organizations of proven competence offering training services on a fee basis; plus outside persons, organizations, or agencies offering talks, courses, materials, etc., at no cost
发展培训活动的可用人才库，其中包括：酒店内部人才、外部提供付费培训服务或免费给予演讲、试讲、材料等的个人或组织，
Builds, promotes, and administers a training reference and loan library consisting of all training materials developed in-house, all Area Training seminar materials, materials from all hotel-reimbursed outside seminars, books, journals, magazines, and audio visual materials.
建立，促进和管理的培训和图书馆内部开发的所有培训材料，准备所有方面的培训研讨会材料，所有酒店书籍，期刊，杂志和视听资料。
Provides individual or group instruction to Department Heads and Supervisors to improve the effectiveness of their communication meetings, performance reviews, or other training-related activities.
提供个人或小组教学部门领导和主管，以改善他们的沟通会议，绩效评估，或其他与培训有关的活动的有效性。
Provides coaching and counseling to participants to Area Training Programs and other outside educational activities before and after the course/workshop takes place.
提供培训和辅导方面的培训学员将课程和教育活动以外的其他之前和之后的课程/工作坊发生。
Assists in the compilation and editing of the hotel’s employee magazine.
协助编制和酒店的员工杂志编辑。
Maintains all learning & development related bulletin board.
维护培训与发展相关的布告栏。
Completes the Training section of the Monthly HR Report.
完成每月的人力资源报告。
Participates in all Communication Meetings, division, (Rooms, Food and Beverage, Accounting) and other in-hotel meetings.
在所有参加交流会，除（客房，餐饮，会计）和其他酒店会议。
Participates in any activities not mentioned above which may enhance the technical competencies, productivity and guest satisfaction skills of the hotel’s Team Members.
在不参与上述可能提高技术能力，生产力和酒店的客人满意队员技能的任何活动。
Publishes an employee newsletter and checks on Bulletin Board.
负责员工杂志的制作和张贴。
Maintains contact with industry specialists related to training development in accordance with the Regional training needs, and participates in activities that contribute to the enhancement of training within the region.
保持联系与相关区域的培训需求与培训发展根据行业专家，并参与活动，有助于加强区域内的培训。
Keeps abreast of developments in training, development and human resources and provides information on the same to concerned region hotels when deemed necessary.
不断的培训，发展和人力资源的发展情况，并提供相同的信息，必要时，有关区域的酒店。

Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带，是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程，会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里，您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动，同时，两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入，让我们一起致力于为客人创造难忘的入住体验。同时，上海虹桥祥源希尔顿酒店愿成就您的事业发展，与您一同蓬勃发展！Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍，每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金，以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠，包括团队成员房价，家庭和朋友房价，以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses，class training, cross training in sister hotels and internal transfer opportunities for all  team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路，步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线：至漕河泾开发区站，换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线：水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线：姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号，上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片，身份证以及相关学历或岗位资质证明原件及复印件。