Outlet Supervisor 餐厅主管
5.6千-6.2千
投递简历
发布于 12-09
Outlet Supervisor 餐厅主管
5.6千-6.2千
上海 | 3年以上 | 学历不限 | 招1人
投递简历
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职位描述

Properly train all new team members of the daily room service operations, including safety and Sanitation procedures.
给新的员工提供营运培训并包括:安全卫生等。
Control work flow and assignment of work on designated shift
监督工作流程并安排每个班次的工作。
Ensure that all team members on assigned shift follow established policies and procedures.
确保所有员工服从所建立的政策和程序。
Monitor and ensure the quick delivery of all orders.
监督和确保送餐的速度。
Perform appropriate follow up with guests pertaining to table return procedures.
按照程序收取与客人有关的餐桌。
Responsible for effective handling of all hospitality requests and VIP service.
给重要的客人提供热情的服务。
Perform all related serving duties as required or requested.
执行与服务有关的所有任务。
Confidently knowing the food and beverage menu contents  Accurate and timely delivery guests order.
熟悉掌握菜单准确并及时送达客人点餐。
Understand dietary requirements and offer appropriate suggestions.
理解健康食品,并可以向客人提出合理的建议。
Be able to correctly food dishes.
熟练正确地指出菜单上的食品。
By completing, SOP checklist on preparing the outlet for service.
根据 SOP标准的要求,完成部门对客服务的准备工作。
Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
Accommodate any guest request, if not possible then offer appropriate alternatives.
满足客人要求,如果不能满足,提供客人另外的选择。
Take personal responsibility for the service experience of all guests in your designated area.
在对所有客人的服务中尽到职责。
Guests have appropriate cutlery before each course is presented.
在服务每道菜之前,为客人准备相应的餐具。
Ask guests if satisfied after each course and if anything additional is needed.
服务后询问其是否满意,并询问客人是否有其他需要。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager.
满足客人的各项要求,如不能马上答复客人,请与经理联系。
wish all guests a nice Smile &  greeting as delivery guest order
送餐时保持微笑&问候客人
Ensure service standards per SOP checklist are being achieved.
确保达到SOP检查表中涉及的各项标准。
You feel confident with TBS checklist on complaint handling.
以SOP标准为基本准则处理客人投诉。
Make sure all areas are cleaned and maintained in accordance with operating procedures.
严格执行服务程序,确保所有服务设施的清洁与完备。
Understanding relevant OH&S legislation & the implications on the operation of the department.
理解相关OH&S法规,并在餐厅的日常运营中执行。
Ensuring that safe and healthy working practices are observed throughout service.
在服务过程中确保严格遵守卫生及安全守则。
Reporting any accidents/incidents to the Manager.
向上一级经理汇报发生的任何事故。
Food & Beverage mission is established and instilled in all team members.
餐饮部的工作使命在所有员工当中被建立并贯彻。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要,该部门有权更改或补充该职位描述。

其他要求
国际联号工作经历:优先
语言能力:英语-良好
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公司地址
上海市红松东路1116号上海虹桥祥源希尔顿酒店
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职位联系人
刘女士曹女士
招聘副经理
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简历处理率
该企业7天内简历处理的比例
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该企业7天内简历处理的效率
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消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带,是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程,会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里,您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动,同时,两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入,让我们一起致力于为客人创造难忘的入住体验。同时,上海虹桥祥源希尔顿酒店愿成就您的事业发展,与您一同蓬勃发展!Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍,每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金,以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠,包括团队成员房价,家庭和朋友房价,以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses,class training, cross training in sister hotels and internal transfer opportunities for all  team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路,步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线:至漕河泾开发区站,换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线:水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线:姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号,上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片,身份证以及相关学历或岗位资质证明原件及复印件。
上海市红松东路1116号上海虹桥祥源希尔顿酒店
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