• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 希尔顿员工价
• 英语培训
• 团队建设
• 人性化管理

【职位描述】
This position is responsible for concerned with deputizing for the Reservation Manager, the management of the reservations team and accurate recording and processing of reservations with a maximization of room sales through pro-active selling techniques.
该职位负责代表预定部经理，对预定的团队进行管理，准确的记录和处理预定，通过积极主动的销售技巧使客房销售最大化。
 
1.         To assist Reservation Manager in maximizing room sales and revenue for the hotel.
最大限度地提高客房销售及酒店收入。
2.         To encourage reservation team member to up-sell EF rooms & suites, maximizing the up-selling revenue.
鼓励预订部员工多销售高级别房型，使增值销售处于优先地位。
3.         To be responsible for daily operation with HPC team by mail.
主要负责日常与HPC的邮件沟通。
4.         To assist reservation manager to make sure daily smooth communication with HRCC team.
协助预订部经理使酒店预订部和希尔顿预订中心良好地沟通。
5.         To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
确保始终保持积极专业的销售态度，对酒店内所有的销售机会始终保持认知意识。
6.         To maintain a high level of communication with major sources of business and advice the management of feedback where necessary.
保持与重要客户的沟通，在必要时将意见反馈的给管理层。
7.         To advise the management of any changes or trends relating to business.
提醒管理层任何涉及业务趋势的变动。
8.         To ensure all refused business is recorded with reasons for refusal.
确保失去的业务以及失去的理由都记录在册。
9.         To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守一切公司信用政策，以确保所有的预计收入都收到。
10.     To adhere to pre-set availability and rate controls both in OnQ PM and OnQ R&I.
遵守OnQ PM和OnQ R&I中的预设可用性和费率控制。。
11.     To ensure a high level of product knowledge of the hotel and local area.
确保对酒店产品和当地有清晰的了解。
12.     To maintain and update guest history and marketing database as laid down in the reservations procedures.
维护和更新所规定程序的保留下来的客户历史和营销数据库。
13.     To ensure a high level of customer service is consistently maintained.
确保始终保持优质的客户服务水平。
14.     Make sure that all team members are trained and developed. Following of standards and procedures belongs to main responsibilities in order to maintain or increase guest service and Hilton standards.
确保对所有团队成员进行培训和发展。遵循标准和程序是维护或提高客人服务和希尔顿酒店标准的主要职责。
15.     Ensure the balance of team.
确保团队的平衡。
16.     Have knowledge about all systems used in reservations.
具备关于预订系统的知识。
17.     Meet all deadlines for projects and tasks given by management
在管理层预设的最后期限内完成工作。
18.     To maintain a high level of supervision and staff discipline at all times.
对于员工纪律始终保持高度的监督。 
19.     To ensure that the duty roster is completed and filed.
确保完成班表检查并归档。
20.     To observe and evaluate team member on a regular basis and assist them in any way possible.
定期观察和评估团队成员，并以任何可能的方式帮助他们。
21.     To comply with all company policies relating to reservations.
遵守公司的所有关于预订的政策。
22.     To comply with all systems and procedures, as laid down by the hotel management
遵守酒店管理层规定的所有制度和程序
23.     Quality of reservations have to be at highest level at all times
预订的质量是在任何时候都维持在最高级别。
24.     Responsible for reservation team office Administration.
负责预订部的办公室管理工作。
25.     BRAND STANDARDS have to be strictly followed.
必须严格遵守品牌标准。
26.     Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
27.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
【任职要求】
1.       Good command of spoken and written English and Mandarin.
良好的英语口语和书面英语和普通话。
2.       Sales experience or hotel experience is an advantage.
酒店销售经验或经验者优先。
3.       Presentable and outgoing personality.
外向的个性。
4.       Possess enthusiasm drive, initiative.
具备热情及主动性。
5.       Team work. 
团队协作精神。
6.       Be familiar with OnQ PMS and R&I.
熟练运用OnQ PMS和R&I系统。

Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带，是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程，会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里，您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动，同时，两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入，让我们一起致力于为客人创造难忘的入住体验。同时，上海虹桥祥源希尔顿酒店愿成就您的事业发展，与您一同蓬勃发展！Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍，每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金，以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠，包括团队成员房价，家庭和朋友房价，以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses，class training, cross training in sister hotels and internal transfer opportunities for all  team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路，步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线：至漕河泾开发区站，换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线：水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线：姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号，上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片，身份证以及相关学历或岗位资质证明原件及复印件。