• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 希尔顿员工价
• 英语培训
• 团队建设
• 人性化管理

Perform
the actual manual and technical operation of the PABX Switchboard, Send faxes
and provide a system of locating or paging guests who have telephone calls. To
facilitate a memorable guest experience during the guests stay, by delivering
items, acting upon requests and providing guest assistance where required, and
to adhere to Hilton Brand Standards.


礼貌专业的接听，转接所有来电，依照希尔顿品牌标准及客人的不同需求协同相关部门为客人提供服务，让顾客在到达，停留，离开的整个过程中享受热情周到的服务。
Ensure the
correct operation of the switchboard for fast and efficient transferring of
internal and external calls.
快速高效的转接所有来电。
Greets
customers immediately with a friendly and sincere welcome. Responds to
inquiries with accurate information regarding hours of outlet operation,
directions to local attractions, or meeting rooms, etc. according to individual
needs.
诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间，方位等。
Ensure the
Front Office Manager is kept fully aware of any relevant feedback from either
customers or other department.
将客人和其他部门的意见和建议及时反馈给前厅部经理。
Check all
the equipment in Magic Centre all the time to ensure smooth operation: paging
system, fax machine, voice mail system, FCS system, etc. Keep the Magic center
clean and tidy to ensure that all the staff may work in a comfortable environment.
时刻关注客服中心各项设施设备的运转是否正常，如传呼系统，语音留言，FCS 系统等。保证客服中心的清洁干净，为员工提供一个相对舒适的工作环境。
Reviews
VIP arrival and ensures proper handling of VIPs and groups.
关注VIP预抵及团队客人.
Takes an active role in the team by being kind, cooperative, and
helpful and never forgetting the person behind the guest.
积极的工作，友好的为客人提供服务。
Actively takes part in training where and when required, attending
formal training sessions and on the job training to ensure standards and
develop skills and abilities. 
积极地参加职业培训,保证工作能力
Contributes to the hotel and team by sharing new ideas and
suggestions for improvements, being innovative and creative to provide quality
service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。
Greets all guests’ communications with a warm tone, ensuring that
they feel welcomed and appreciated when contacting the hotel.
交流的时候热情的语调和所有宾客问候，让他们觉得受到酒店的欢迎。
Transfers all internal and external guest calls to the appropriate
party correctly, with minimal delay.
及时准确的为国内外宾客转接电话。
Handles and delivers messages in a confidential and professional
manner, maintaining guests’ privacy and integrity of the message, and ensuring
that the message is accurate and delivered to the guest in a prompt and timely
manner.
准确及时的为客人传递信息，确保顾客隐私。
Maintains the integrity of the hotels information by not providing
confidential or privacy invasive information about guests or the hotel.
Maintains the integrity of the guests’ privacy at all times and adheres to
Hilton Brand Standards for communication.
遵循Hilton品牌标准，保护客人隐私，防止酒店数据泄露。
Handles complaints promptly and efficiently, taking the necessary
action, and informing the Duty Manager or Guest Relations Manager for follow
up, where appropriate. Follows up with all guests to ensure satisfaction with
problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
Maintains awareness of guest’s profile and specific preferences
维护客户资料和详细信息
Ensures that VIP guests are treated personally and recognized as
an individual.
确保VIP客人的待遇。
Inputs information in to Fidelio regarding guests, ensuring
accuracy and that all details are completed and that the information can be
clearly understood by other team members.
将顾客信息录入酒店管理系统，确保团队成员能清晰的看懂。
Applies Hilton Brand Standards in each and every action, acting as
a role model and example of how the standards should be carried out in a
practical setting.
遵循希尔顿品牌标准。
Has knowledge of the hotels facilities and services as well as
basic knowledge of Hilton International, MEAP & other properties in China. 
了解酒店及希尔顿集团的基本概况。
Is up to date with information on facilities, attractions, and
places of interest, sights and activities in and around hotel.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
Effectively communicates, coordinates and cooperates with
Housekeeping, F&B, Engineering and .IT
与餐饮部，客房部，工程部，IT等进行有效的联络。
Reports problems with hotel systems, hardware or facilities to the
appropriate party and follows up to ensure that corrective action has been
taken.
对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。
Carries out administrative duties of the department where required,
including typing, printing, binding, and filing.
如有需要，完成部门的行政任务，包括打字复印，装订等。
Have knowledge and understanding of basic computer application and
their use that can effectively demonstrate.
能熟练的掌握和运用电脑，
Passes on information effectively, ensuring that all necessary
details are communicated to the intended person and that any pending action is
completed and guest satisfaction confirmed. Attends daily briefings, shift
handovers, meetings and reads the log book on a daily basis.
确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。
Keeps up to date and aware of competitor activities in order to be
informed.
警惕商业竞争行为，并及时上报。
Correctly posts charges for telephone charges and the business center,
as well as manage the hotels communication system to ensure that there is no
loss of revenue.
准确收取电话和商务中心费用, 连同处理酒店沟通制度，确保酒店应得收入
Must be fully familiar with emergency contingency plans/safety and
responsibilities relating to specific positions.










































































































熟悉火灾等突发情况的预警措施并严格按照酒店的相关规章制度予以执行。

Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带，是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程，会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里，您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动，同时，两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入，让我们一起致力于为客人创造难忘的入住体验。同时，上海虹桥祥源希尔顿酒店愿成就您的事业发展，与您一同蓬勃发展！Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍，每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金，以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠，包括团队成员房价，家庭和朋友房价，以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses，class training, cross training in sister hotels and internal transfer opportunities for all  team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路，步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线：至漕河泾开发区站，换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线：水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线：姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号，上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片，身份证以及相关学历或岗位资质证明原件及复印件。