招聘Health Club Receptionist 健身中心前台接待 - 上海虹桥祥源希尔顿酒店_上海桑尔酒店管理有限公司虹桥桑尔希尔顿酒店招聘信息-最佳东方

【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Health Club Receptionist performs reception duties and ensure all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times.
What will I be doing?
As the Health Club Receptionist, you will be responsible for performing the following tasks to the highest standards:
• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Seize opportunities for self-improvement by learning new skills.
• Flexible and responsive to changes in work requirements.
• Greet guests with a warm, friendly and sincere smile.
• Ensure guests present their membership card or room card and register in the club check-in / check-out form.
• Sign the refusal form if guests or Health Club members refuse to register, after he / she leaves the front desk.
• If a Health Club member or guest brings a friend, please explain the terms and conditions to him / her in advance and charge a fee, checking and confirming the information of the Health Club member or guest in the system.
• If the guest asks for a membership card, invite the guest to sit in the waiting area and inform the manager to assist with this. If the guest waits for more than 3 minutes, apologize to the guest, and inform the guest that the sales consultant will be there soon.
• Recommend exclusive and popular treatments to guests.
• Apologize on behalf of the Health Centre to any angry or upset guest / Health Club member, informing the supervisor or manager immediately.
• Fully understand the hotel’s and Health Centre's services and features, including internal promotions, current and future facilities available to guests, and actively promote them to guests.
• Be familiar with the rights and interests of Health Club members and ensure they enjoy the services, taking the initiative to explain to guests these rights, making them feel honoured.
• Understand the name, function and usage of all spa facilities and products.
• Ensure that the daily opening and closing of the health centre is carried out smoothly and efficiently.
• Read and update the receptionist's message book.
• Adhere to Hilton’s service standards and service quality reviews, in order to provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
• Perform any other reasonable duties as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

【任职要求】
What are we looking for?
A Health Club Receptionist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Minimum 1 years of experience or equivalent combination of education and experience.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to stand, walk and / or sit and continuously perform essential job functions.
• Able to operate gym equipment and swim.
• Able to work under pressure and deal with stressful situations during busy periods.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带，是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程，会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里，您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动，同时，两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入，让我们一起致力于为客人创造难忘的入住体验。同时，上海虹桥祥源希尔顿酒店愿成就您的事业发展，与您一同蓬勃发展！Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍，每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金，以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠，包括团队成员房价，家庭和朋友房价，以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses，class training, cross training in sister hotels and internal transfer opportunities for all team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路，步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线：至漕河泾开发区站，换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线：水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线：姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号，上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片，身份证以及相关学历或岗位资质证明原件及复印件。