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上海虹桥元一希尔顿酒店

    职位:Order Taker 客房文员(已停止招聘)

  • 职位性质:全职
  • 工作地区:上海市闵行区
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:食宿面议
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(一般)
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期:2017-05-11至2017-07-10

岗位职责/职位描述

Specific JobKnowledge, Skill and Ability:

工作技能技巧要求:

 

University/ Pre-university education.

本科/专科学历

Verygood command of spoken and written English.

口语及书面英语优异

Mustbe physically fit and able to work long hours.

身体健康能够适应长时间工作

Ableto do basic clerical jobs and typing.

能够做文职和打印工作

Preferablyhave basic knowledge in computer/cashiering machines.

掌握基本的电脑和财务知识



Principle Responsibilities & PositionPurpose:

职责目标:

This position is concerned with the responsibilities for the communication center ofHousekeeping Department and assisting to execute all office, administrative andsecretarial duties.

本岗位负责客房服务中心工作,处理所有办公、行政管理和秘书事宜。



EssentialResponsibilities:

基本职责:


To receive check-outs from Front Office and communicate these to Floor Supervisor.

从前台获得退房信息并迅速告诉楼层主管。

To record daily okay rooms.

记录更新当日所有可用房。

To issue and keep record of keys and floor master keys to other departments andfloors.

分发和收回各个楼层和其它部门的各种钥匙。

To send items for repairing to department concerned and inform Floor Supervisorwhen repaired item is ready for pick up. 

将需要维修的东西送至工程部维修并且知会楼层主管何时可以取回。

To record guests’ requests in Log Book and make certain requests are taken careof. 

在交班本里记录客人的需要并且关注客人的需要是否得到满足。

To record all telephone calls and follow up. 

记录所有的电话并跟进解决问题。

To handle and log calls from Floor Supervisors and room attendants for trouble andadvises department concerned. 

记录主管和客房服务员遇到的工程问题,并与相关部门进行协调。

To maintain and update information recorded on Planning and Schedule Boards.

保持和更新“计划和日程公告板”上的信息。           

To handle all incoming and outgoing records.

处理所有进出文件。

To maintain and update room history records.

保持和更新房况记录。

To answer telephone and handle guest requests.

接听电话,处理客人问讯。

To type Housekeeping forms, documents, reports and memorandums.

打印客房部的报表、文件以及一些行文等。  

To file documents according to established system.

按照既定系统将各种文件存档。

To handle complementary orders, cancellations or room changes.

处理补充订货、预订取消、换房等。

To keep the concerned Floor Supervisors informed regarding group arrival,group departures and preset up forVIP arrivals.

随时告知楼层主管关于团队的到达、离店、VIP客人抵达等相关的信息等。