- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
![](http://f3-v.veimg.cn/user/static/pcdl.dc946360.png)
扫码下载最佳东方APP
![](http://f3-v.veimg.cn/user/static/wx.2917415b.png)
扫码关注最佳东方公众号
岗位职责:
He/ She is responsible for the smoonth operation and profitability of the department . Efficiently allocate and use all resources to achieve maximum profits throught planning, organization, leadership and communication to achieve the best results for the division. Enhance guest expectation with high quality service standards.
1、负责确保本部门运营的流畅性和良好的盈利性。通过组织、领导和沟通有效地分配和使用所有资源,实现利润最大化。以高品质的服务满足客人的期望。
Positively dealing with and learning from customer complaints and follow up on comments and feedback to
the Restaurant Manager.
2、积极地处理客人投诉并从中获取经验。跟进客人对投诉处理的评价,并将结果反馈给餐饮餐厅经理。
Making sure all customer requests and queries are responded to promptly (within 24hours) and effectively while assisting on the floor during meal periods each day.
3、在每天餐厅营业时段协助服务时确保所有客人的要求和疑问得到及时(24小时内)有效的答复。
Be available to assist on duty in the Restaurant & Bars during any busy days or special events.
4、能在任何遇忙时间或特殊事件发生时负责酒吧的运营。
Be Pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these
things before the guests ask.
5、主动接近客人,满足客人的合理要求。培训部门员工,使他们能在客人提出问题之前满足客人的意外之需。
To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
6、确保在整个部门内使用标准操作流程提供让客人满意的高品质服务。
Assist with keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
7、通过定期的沟通会议、备忘录来协助更新团队、酒店、集团的活动信息。这包括餐厅特别活动和促销活动。
Identifying, communicating and actioning potential sales leads.
8、能识别潜在的销售信息,并能及时沟通和行动。
岗位要求:1、 luent in written and spoken English.
英文书写及口语流利。
2、 Good communication skills, both verbal and written.
良好口头及书面沟通技巧。
3、 Must possess basic computational ability.
基本掌握计算机技能。
4、 Minimun 1 year experience in a samilir capacity.
至少一年同等职位工作经验。
5、 Flexible and adaptable to different working locations.
具有在不同岗位工作的灵活性和适应性。
6、 Financial knowledge.
掌握相关财务知识。
Hilton Sanya Yalong Bay Resort & Spa sets in tropical gardens with a private beach. The Resort is only 25 minutes from the city center and 35 minutes from Sanya International Airport. Relax incomfortable accommodation including 492 guest rooms, suites and villas. Enjoy a refreshing swim in nine outdoor pools in the lagoon and waterfall complex or enjoy a relaxing massage at The Spa Retreat offering eight treatment pavilions including relaxation room, herbal tea lounge, steam room and sauna. Relax under a beach umbrella or take a refreshing dip in the sparkling ocean. Spend a day at the hotel’s 400-meter private beach offering a range with extensive meeting space or host a of water sports activities. Play tennis in two hard-surface tennis courts. Choose from seven restaurants and bars at the Resort. Hold a conference or banquet in the MICE Pavilion special occasion in a Ballroom or on the Beach Lawn.金茂三亚龙湾希尔顿大酒店坐落于南中国海景最瑰丽的海湾 ----亚龙湾。酒店被葱郁的热带园林所环抱,拥有绵延不断晶莹洁白的400米私属沙滩,水上运动中心安排各种刺激的水上活动项目。设施设备完善,配备多个室外度假游泳池、还有现代化的健身中心、水疗体验中心、儿童乐园、两个网球场以及七个餐厅和酒吧。酒店距离三亚市区25分钟车程,凤凰国际机场30分钟车程。酒店总共设有492间客房、套房及别墅,其中绝大多数客房可观海景。6780平方米的水疗体验中心拥有8间水疗别墅、单独的接待大厅和休闲区域、蒸汽房和桑拿房、茶轩以及美容沙龙馆。独立的MICE楼提供完备的会议宴会设施,总面积超过3000平方米,上下两层建筑。会议楼两层均与户外草坪相连,供活动使用,另有一面积达3000平米的海滩户外草坪。 Benefits for Team Member员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2.Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to team members with air condition, bed linens and WIFI.酒店提供舒适的团队成员宿舍,每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4.Team Member Travel Program团队成员入住优惠价It is our policy that team members can benefit from team member rate (Go Hilton) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6.Team Member Awards团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7.Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8.Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day每周公开招聘日:Monday to Friday:9:00-12:00am; 2:00-5:00pm周一至周五:上午9:00-12:00; 下午14:00-17:00Adress酒店地址Hilton Sanya Resort & SPA Sanya Yalong Bay National Tourist Resort三亚市亚龙湾国家旅游度假区金茂三亚亚龙湾希尔顿大酒店Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件