岗位职责
1、协助宾客提拉行李及行李寄存服务。
2、为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。
3、确保交班本上记录的每一件事情都已经落实。
4、确保所接收的行李和包裹的安全,并存放在合适的地方。
5、事先检查所有抵达和离店团队的分房名单。
6、记录未完成的工作交给下一个班次。
7、管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。
岗位要求
1、工作认真、作风细致、吃苦耐劳、反应灵活。
2、能进行英语日常会话,开展对客服务。
Hilton Sanya Yalong Bay Resort & Spa sets in tropical gardens with a private beach. The Resort is only 25 minutes from the city center and 35 minutes from Sanya International Airport. Relax incomfortable accommodation including 492 guest rooms, suites and villas. Enjoy a refreshing swim in nine outdoor pools in the lagoon and waterfall complex or enjoy a relaxing massage at The Spa Retreat offering eight treatment pavilions including relaxation room, herbal tea lounge, steam room and sauna. Relax under a beach umbrella or take a refreshing dip in the sparkling ocean. Spend a day at the hotel’s 400-meter private beach offering a range with extensive meeting space or host a of water sports activities. Play tennis in two hard-surface tennis courts. Choose from seven restaurants and bars at the Resort. Hold a conference or banquet in the MICE Pavilion special occasion in a Ballroom or on the Beach Lawn.金茂三亚龙湾希尔顿大酒店坐落于南中国海景最瑰丽的海湾 ----亚龙湾。酒店被葱郁的热带园林所环抱,拥有绵延不断晶莹洁白的400米私属沙滩,水上运动中心安排各种刺激的水上活动项目。设施设备完善,配备多个室外度假游泳池、还有现代化的健身中心、水疗体验中心、儿童乐园、两个网球场以及七个餐厅和酒吧。酒店距离三亚市区25分钟车程,凤凰国际机场30分钟车程。酒店总共设有492间客房、套房及别墅,其中绝大多数客房可观海景。6780平方米的水疗体验中心拥有8间水疗别墅、单独的接待大厅和休闲区域、蒸汽房和桑拿房、茶轩以及美容沙龙馆。独立的MICE楼提供完备的会议宴会设施,总面积超过3000平方米,上下两层建筑。会议楼两层均与户外草坪相连,供活动使用,另有一面积达3000平米的海滩户外草坪。 Benefits for Team Member员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2.Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to team members with air condition, bed linens and WIFI.酒店提供舒适的团队成员宿舍,每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4.Team Member Travel Program团队成员入住优惠价It is our policy that team members can benefit from team member rate (Go Hilton) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6.Team Member Awards团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7.Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8.Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day每周公开招聘日:Monday to Friday:9:00-12:00am; 2:00-5:00pm周一至周五:上午9:00-12:00; 下午14:00-17:00Adress酒店地址Hilton Sanya Resort & SPA Sanya Yalong Bay National Tourist Resort三亚市亚龙湾国家旅游度假区金茂三亚亚龙湾希尔顿大酒店Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件