• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理
• 高大上的福利

工作职责：
Strategic Planning & Execution: 
✓ Develops and implements strategic operational plans to achieve hotel financial goals, including labor 
optimization, inventory management, and operational cost control, while ensuring customer service
and driving progress towards key performance indicators （KPIs） like GOP, RevPAR, Customer 
Promise and Talent and Purpose etc.
✓ Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, 
working with commercial teams to develop pricing and marketing initiatives that enhance the guest 
experience and drive operational efficiency. 
✓ Evaluate and optimize operational processes to maximize efficiency and profitability （include 
proposing and implementing an approved CAPEX budget）.
✓ Oversee the preparation of accurate financial reports and analyze key performance indicators to 
forecast operational needs, develop departmental budgets, and track performance against 
operational targets.
✓ Reviews of monthly operational reports and financial statements to determine hotel performance, 
join the monthly P&L and owner meeting ensure action plans in place. 
✓ Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent.
 
 
Guest Experience: 
✓ Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional 
service.
✓ Implement and monitor service standards across all operations departments.
✓ Ensure full compliance with hotel operations with Hilton’s fire safety and food safety standards.
✓ Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and 
assets align with the Hilton brand standards.
✓ Analyze guest feedback and identify opportunities for improvement.
 
Leadership & Team Development: 
✓ Provides effective leadership and direction to the operations management team, leading operations 
to effectively manage occupancy & rate, wages, and controllable expenses.
✓ Develop and mentor team members, fostering a culture of continuous improvement and 
professional growth.
✓ Build a high－performing team through effective communication, collaboration, and conflict 
resolution.
✓ Implement Hilton standards and ensure compliance with company policies and procedures.
Problem Solving & Decision Making: 
✓ Analyze complex operations issues and make informed decisions to resolve problems and drive 
operational excellence.
✓ Demonstrate critical thinking and adaptability in ambiguous or challenging situations.
✓ Take ownership of difficult situations and implement effective solutions.
✓ Collaborate with the General Manager and other leadership teams to address key property issues.
✓ Draw on relationships with owners, department heads and external partners, to make wise decisions 
regarding operational activity and strategic goals.
Continuous Improvement & Innovation: 
✓ Stay informed about industry trends, best practices, and emerging technologies.
✓ Identify opportunities for process improvement and implement innovative solutions to drive 
efficiency and enhance the guest experience.
✓ Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve 
business goals.
✓ Actively engage in Travel with Purpose program

任职资格：
Qualifications: 
✓ Bachelor’s degree and above are preferred. 
✓ Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B or Rooms 
Management is preferred.
✓ Experienced in hotel operations management, or seasoned in commercial management with strong 
operations sense is welcome, preferably in a similar size and type of property.
✓ Advance operations management capability, including exceptional customer service skills, 
commercial acumen and leadership management.
✓ Proficiency in Microsoft Office Suite and hotel management systems
✓ Fluent in written and spoken English

      Hilton Sanya Yalong Bay Resort & Spa sets in tropical gardens with a private beach. The Resort is only 25 minutes from the city center and 35 minutes from Sanya International Airport. Relax incomfortable accommodation including 492 guest rooms, suites and villas. Enjoy a refreshing swim in nine outdoor pools in the lagoon and waterfall complex or enjoy a relaxing massage at The Spa Retreat offering eight treatment pavilions including relaxation room, herbal tea lounge, steam room and sauna. Relax under a beach umbrella or take a refreshing dip in the sparkling ocean. Spend a day at the hotel’s 400-meter private beach offering a range with extensive meeting space or host a of water sports activities. Play tennis in two hard-surface tennis courts. Choose from seven restaurants and bars at the Resort. Hold a conference or banquet in the MICE Pavilion special occasion in a Ballroom or on the Beach Lawn.三亚亚龙湾希尔顿酒店坐落于南中国海景最瑰丽的海湾 ----亚龙湾。酒店被葱郁的热带园林所环抱，拥有绵延不断晶莹洁白的400米私属沙滩，水上运动中心安排各种刺激的水上活动项目。设施设备完善，配备多个室外度假游泳池、还有现代化的健身中心、水疗体验中心、儿童乐园、两个网球场以及七个餐厅和酒吧。酒店距离三亚市区25分钟车程，凤凰国际机场30分钟车程。酒店总共设有492间客房、套房及别墅，其中绝大多数客房可观海景。6780平方米的水疗体验中心拥有8间水疗别墅、单独的接待大厅和休闲区域、蒸汽房和桑拿房、茶轩以及美容沙龙馆。独立的MICE楼提供完备的会议宴会设施，总面积超过3000平方米，上下两层建筑。会议楼两层均与户外草坪相连，供活动使用，另有一面积达3000平米的海滩户外草坪。     Benefits for Team Member员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2.Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to team members with air condition, bed linens and WIFI.酒店提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4.Team Member Travel Program团队成员入住优惠价It is our policy that team members can benefit from team member rate (Go Hilton) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6.Team Member Awards团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7.Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8.Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day每周公开招聘日：Monday to Friday：9:00-12:00am； 2:00-5:00pm周一至周五：上午9:00-12:00； 下午14:00-17:00Adress酒店地址Hilton Sanya Resort & SPA Sanya Yalong Bay National Tourist Resort三亚市亚龙湾国家旅游度假区三亚亚龙湾希尔顿酒店Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件