• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物

MAJOR FUNCTION 主要功能 :
 
The team leader’s main function is to promote and ensure guestsatisfaction, achieved through his/her ability to develop and maintain a strongteam environment, placing emphasis on associate satisfaction and delivery ofprompt, courteous service. The team leader is accountable for sales and profitin his/her area.
 
领班的主要功能是促进和确保客户满意度，通过他/她的能力来建立和维护一个强大的团队环境，把重点放在员工的满意度，有礼貌的服务。领班在他/她的领域里负责销售和利润。
 
MAJOR RESPONSIBILITIES責任概要 :
 
1.            Assume responsibility ofdaily operations in assigned outlet to ensure a smooth running, profitableoperation within the framework of the hotel.
           在酒店中，承担在日常运作中的责任，以确保能顺利运营，并有盈利。
2.            Actively support theQuality Improvement Process.
           在酒店中，承担在日常运作中的责任，以确保能顺利运营，并有盈利。
3.            Assist in working towardpositive financial results.
           帮助上级得到积极的财政结果。
4.            Assist in ensuring thatscheduling functions are performed accurately and on a timely basis.
 协助完成正确的每个时段的工作时刻表。
5.            Assist in maintaining ahighly motivated and well-trained staff.
           帮助培训一个高度的热情和训练有素的员工。
 
SPECIFIC DUTIES工作任務 :
 
OPERATIONS
1.            Open and close shift inaccordance with the manager checklist.
           按照经理的安排表来开始和结束一天的营运。
2.            Initiate aggressive guestinteraction through seeking and soliciting feedback from guests.
与客人进行积极的互动，来寻找和征求反馈。
3.            Train, maintain andenforce all Marriott service standards in the outlet.
 在部门中，培训、维持和执行所有万豪的服务标准。
4.            Enforce the Marriottstandardized drink recipe and presentation guidelines to ensure consistentquality beverage to our guests in accordance with the Marriott Bar Guide.
执行万豪规范的饮料配方，并进行展示，以确保给客人提供的饮料具有一贯的品质。
5.            Properly execute revenueand check control procedures on shift.
在班次上正确执行收入和帐单控制程序。
6.            Handle daily associaterelations (i.e. scheduling, time adjustments).
           处理日常员工的协作关系（例如，时间调整）。
7.            Maintain a safe &sanitary work environment for all associate & guests.
为所有的员工和客人，建立一个安全及卫生的工作环境。
8.            Gather and implement allproper tools for running shifts (i.e. schedules, floor plans, reservations, andchecks).
为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定）。
9.            Find solutions forproblems such as call outs, last minute bookings, or any other daily problemsthat may arise.
           找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。
10.         Conduct taste panels andmenu classes on a daily basis for restaurant.
主持餐厅每天的试菜和菜单培训课程。
11.         Be on the floor during theshift and assist servers or hostess to ensure guests are satisfied.
确保在餐厅营运时，在各自的岗位上，协助服务员或领位员，使客人满意。
12.         Ensure that only a qualityproduct is served.
确保服务的食品和饮料有质量保证。
13.         Ensure all side work isdone on a daily basis.
           确保完成每天基本工作。
14.         Maintain proper associateuniform standards.
           保持员工制服的标准。
15.         Manage an effective repairand maintenance program through the use of work orders, inspections, etc.
管理一个有效的工程维护及保养程序，通过使用工作指令和检查。
16.         Understand & teachempowerment principles to ensure guest satisfaction.
           理解和教导授权原则，以确保客人的满意度。
17.         Exercise station rotationto ensure stations are distributed fairly. 
           运用岗位的轮换制，来确保工作安排的合理性。
18.         Be aware of all MarriottGuest Incentive programs and the correct accounting procedures pertaining tothem.
意识到所有万豪客户奖励计划和正确的会计程序与他们有关。
19.         Above all, to lead byexample through a “hands on” approach to motivate our associates to excel.
            综上所述，领班要以身作责来激励我们的员工取得成功。
 
HUMAN RESOURCES
1.            Implement an effectivetraining program for new and current associates using use records, menus, andappropriate reference manuals.
通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。
 
2.            Encourage problem solvingby associates through proper training and empowerment.
           通过所有可能的培训和授权来激励员工解决问题的热情。
3.            Establish effectivecommunication with associates to gain their trust and respect.
和员工建立有效的沟通，以争取他们的信任和尊重。
4.            Maintain fair andconsistent counselling and/or disciplinary procedures in accordance withMarriott’s Guarantee of Fair Treatment Policy.
根据万豪公平对待的政策，建立公平和一致的辅导及纪律处罚程序。
 
ADMINISTRATIVE
1.            Communicate directlyand/or through the use of the logbook to next shift supervisor or manager.
直接或通过日志本与下一班次的主管或经理进行沟通。
2.            Identify and recommendincentive programs, new ideas, and methods of operation.
确定并推荐奖励项目，新的主意和方法进行运作。
3.            Promote positiveinter-department relations.
积极推动部门与部门之间的关系。
4.            Perform any reasonablerequest made of management which is not life threatening or against the law.
作出的任何管理上的要求不能危及生命或触犯法律。

万豪国际酒店集团包容多元化文化背景，承诺给每一个雇员一个平等的工作机会。Marriott International Inc. is an equal employer committed to employing a diverse workforce.上海明天广场JW万豪酒店是万豪国际集团旗下的顶级品牌，酒店地处繁华商业中心，信步即达多处著名休闲景点。旨在以其先进的设计理念，豪华的装饰设备，为每位商务客人及旅游者提供至善至美的服务。六十层高的明天广场，是由333间豪华客房的JW万豪酒店，及裙楼内20,000平方米的商业中心组成。作为浦西最高的酒店之一，明天广场已经成为上海及周边城市瞩目的地标性建筑。As mainland China’s first JW Marriott brand and Marriott International’s flagship hotel in the region, the luxurious 5-star JW Marriott Shanghai is located in the heart of Shanghai’s commercial and shopping district and within easy reach of the city’s many leisure attractions. The JW Marriott Hotel is an integral part of a 60-storey multi-use development called Tomorrow Square, which comprises of the 333-room hotel, and 20,000 square meters of commercial space. The complex has established itself as one of the tallest hotels in downtown Puxi and is a much talked about landmark in Shanghai and its neighboring cities.上海明天广场紧邻人民公园，人民广场，以其无与伦比的优越地理位置，使客人尽享高架桥及地铁的便利交通。Situated in Shanghai’s prime and prestigious Tomorrow Square location, adjacent to People’s Square and People’s Park, the JW Marriott Shanghai is within easy access to all major highways, public transportation systems and the People’s Square subway.酒店共有豪华客房333间，位于明天广场41层至59层，每个房间都可从不同角度享受城市美景。行政楼层位于酒店59楼，除可一览城市美景外，客人还可在此享受早餐，全天候精美茶点和晚间鸡尾酒，并可使用位于酒店60层，被吉尼斯世界纪录评为“世界最高“的图书馆。38楼至40楼的每间餐厅及酒廊为客人提供丰富的饮食、娱乐之选，并可同时俯瞰全城美景。位于酒店7楼的“泳池畔”风格简洁而时尚 - 室内游泳池在美丽玻璃房内，四季恒温，而又充分享受阳光温暖。室外空间休闲放松，同时可一览人民公园绿景。333 hotel guest rooms and suites are located between the 41st to 59th floors, all offer magnificent city views from different perspectives. The Executive Lounge is tranquilly located on the 59th floor serving breakfast, all-day refreshments and evening cocktails. Executive Floor guests have exclusive access to the 60th floor Library recognized as the “Highest Library in the World” by Guinness World Records.Six award-winning restaurants and lounges located between the 38th to 40th floors all affording spectacular panoramic views of Shanghai. The hotel also features a rooftop oasis, including a stunning indoor lap pool as well as a beautiful outdoor curvaceous leisure pool that overlooks the People’s Park greenery.