• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物

MAJOR RESPONSIBILITIES:
主要工作职责：
                        
Ø  Assist arrival and departure guests with theirluggage with extra care and attention and properly orienting the guest with thefacilities of the hotel and in his room. Always provide service with a smile.
为所有入住或退房的客人提供快速的行李服务。保持微笑地与客人打招呼。
 
Ø  Ensure a high quality of service is provided to all external andinternal customers of your department.
无论对于内部或外部的顾客，均须提供高标准服务质量。
 
Ø  Devote all your working time and efforts to the business of the hoteland carry out duties assigned to you by your direct supervisors.                            
服从上司对你的工作安排，同时保证工作时专心致志，努力为酒店创造价值。
 
Ø  Conduct all your duties in accordance with the rules, practices,procedures and policies, which are outlined in the associates handbook andpromote the spirit of teamwork whenever and wherever is possible.
依据《员工手册》所描述的相关政策、制度和程序来规范你的工作表现，且无论何时、何地都要尽力体现团队合作精神。
 
SPECIFIC DUTIES:
特别工作要求；
 
1.         Bell person must attend daily briefings conductedby the Bell Captain/Chief Concierge at the beginning of each shift.
行李员每日上岗前要参加由礼宾部经理和主管主持的简报会。
2.        Greet all arriving and departing guests with a smile and eye-contact.
用微笑和目光接触问候所有抵店和离店的客人。
3.         Deliver and collect baggage for arriving and departing guests and groups.
为抵店和离店的客人/团体收送行李。
4.        Give guest an introduction to the facilities in the guest room, i.e.air-conditioning control, light switches, Safety box, TV, telephone, wardrobe,etc. when rooming the guest.
为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。
5.         Deliver messages and handles requests and questions from guests.
发送留言并处理客人的要求及问题。
6.        Check closets and drawers to see if guest have forgotten items whencollecting luggage.
在收取行李时检查壁橱和抽屉确认客人没有遗留物品。
7.         Deliver mail, faxes, messages, packages, flowers etc promptly to guestrooms.
迅速地把邮件、传真、留言、包裹、鲜花等送到客房。
8.        Log all deliveries to guest rooms.
登记所有递交给客人的物品。
9.        Deliver any in-house items or papers to various departments in the hotel.
为饭店各个部门传递用品和文件。
10.     Deliver newspapers to guest rooms.
送报纸到客房。
 
11.      Run errands for guests when requested.
当需要时完成客人的吩咐。
12.     Page guests in public area with the aid of a paging board when requested.
当需要时在公共区域用告示板寻找客人。
13.      Give careful attention and assistance to disabled guests.
给予残疾客人以特别的关注与帮助。
14.     Be neatly groomed at all times.
随时保持整洁的外表。
15.      Accept baggage that guest may wish to keep in storage, issues claimticket and record in the Record Book accordingly.
接受客人要寄存的行李，交给客人行李寄存卡，并相应地在记录本上登记。
16.     Have thorough knowledge of all hotel facilities and hours of operation,to be able to respond to guests’ questions correctly.
熟悉饭店所有设施、营业时间，能够正确回答客人的提问。
17.      Answer the telephone promptly and courteously.
迅速地、彬彬有礼地回答客人的电话。
18.     Maintain operating equipment in good working order.
维持营业设备良好的工作状态。
19.     Keep working areas neat and tidy at all times.
随时保持工作区域的干净与整洁。
20.     Identify VIPs, Platinum member, regular and long staying guests andbuild rapport to offer personalized service and assistance.
识别贵宾、万豪礼赏客人、常规客人和长住客人并提供个性化的服务。
21.     Cultivate good working relationships with inter-related departments.
与有内在联系的部门建立良好关系。
22.     Undertake assignments as delegated by your superiors.
完成你上级委派的任务。
23.     Deliver high quality service to guests.
向客人提供优质服务。
24.     Ensure guest needs and reasonable requests are met.
确保客人需求和合理要求被满足。
25.     Seek opportunities to continually improve guest service.
通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务。
26.     Promote the hotel and products and services.
促销饭店与万豪的产品与服务。
27.     Maintain a high level of product and service knowledge in order toexplain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
28.     Assist in keeping the lobby area clean at all times.
协助保持大堂区域任何时间的高度整洁。
29.     Raise and lower the flags daily on time.
负责每日国旗、店旗的按时升降。
30.     Abide by the Hotel’s Policies and Procedures, Business Conduct and thehotel’s Associate Handbook.
遵守饭店的工作政策及程序，遵守万豪的商业行为规范以及员工手册中的条款。
31.       Assist traffic andparking of vehicles at the main entrance if necessary.
协助维持酒店主要入口处交通、停车秩序。
32.     To assist in keeping all public area in a clean and professionalpresentation assuring ashtrays and other work areas are clean.
协助维持公共区域的清洁和专业化外观，确保烟灰缸及其他工作区域的清洁。
33.      Attend all training sessions that are requested by the hotel’smanagement.
参加酒店安排的培训课程。
34.     Never solicit tips from Guests.
决不允许向客人索要小费。
35.      Carry out other tasks as directed by your supervisors.
完成你上级交待的其它任务。
 

万豪国际酒店集团包容多元化文化背景，承诺给每一个雇员一个平等的工作机会。Marriott International Inc. is an equal employer committed to employing a diverse workforce.上海明天广场JW万豪酒店是万豪国际集团旗下的顶级品牌，酒店地处繁华商业中心，信步即达多处著名休闲景点。旨在以其先进的设计理念，豪华的装饰设备，为每位商务客人及旅游者提供至善至美的服务。六十层高的明天广场，是由333间豪华客房的JW万豪酒店，及裙楼内20,000平方米的商业中心组成。作为浦西最高的酒店之一，明天广场已经成为上海及周边城市瞩目的地标性建筑。As mainland China’s first JW Marriott brand and Marriott International’s flagship hotel in the region, the luxurious 5-star JW Marriott Shanghai is located in the heart of Shanghai’s commercial and shopping district and within easy reach of the city’s many leisure attractions. The JW Marriott Hotel is an integral part of a 60-storey multi-use development called Tomorrow Square, which comprises of the 333-room hotel, and 20,000 square meters of commercial space. The complex has established itself as one of the tallest hotels in downtown Puxi and is a much talked about landmark in Shanghai and its neighboring cities.上海明天广场紧邻人民公园，人民广场，以其无与伦比的优越地理位置，使客人尽享高架桥及地铁的便利交通。Situated in Shanghai’s prime and prestigious Tomorrow Square location, adjacent to People’s Square and People’s Park, the JW Marriott Shanghai is within easy access to all major highways, public transportation systems and the People’s Square subway.酒店共有豪华客房333间，位于明天广场41层至59层，每个房间都可从不同角度享受城市美景。行政楼层位于酒店59楼，除可一览城市美景外，客人还可在此享受早餐，全天候精美茶点和晚间鸡尾酒，并可使用位于酒店60层，被吉尼斯世界纪录评为“世界最高“的图书馆。38楼至40楼的每间餐厅及酒廊为客人提供丰富的饮食、娱乐之选，并可同时俯瞰全城美景。位于酒店7楼的“泳池畔”风格简洁而时尚 - 室内游泳池在美丽玻璃房内，四季恒温，而又充分享受阳光温暖。室外空间休闲放松，同时可一览人民公园绿景。333 hotel guest rooms and suites are located between the 41st to 59th floors, all offer magnificent city views from different perspectives. The Executive Lounge is tranquilly located on the 59th floor serving breakfast, all-day refreshments and evening cocktails. Executive Floor guests have exclusive access to the 60th floor Library recognized as the “Highest Library in the World” by Guinness World Records.Six award-winning restaurants and lounges located between the 38th to 40th floors all affording spectacular panoramic views of Shanghai. The hotel also features a rooftop oasis, including a stunning indoor lap pool as well as a beautiful outdoor curvaceous leisure pool that overlooks the People’s Park greenery.