Pre-opening project in Yangtze River Delta
长三角地区筹备酒店项目预备人才
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong.
Key Responsibilities:
Develop and maintain comprehensive operational standards and procedures for the hotel.
Ensure that all departments adhere to these standards, promoting consistency and excellence across all operational areas.
Update operational standards as needed to reflect changes in the industry or hotel's business needs.
Oversee the daily operations of the hotel to ensure compliance with established service standards and quality guidelines.
Monitor operational procedures and ensure that all departments adhere to the hotel's policies and procedures for service excellence.
Conduct regular audits and inspections to identify areas of improvement and implement corrective measures.
Actively monitor guest feedback and satisfaction levels, using this information to drive continuous improvement.
Work closely with department heads to address any guest complaints or concerns promptly and effectively.
Develop and oversee the implementation of the hotel's operational budget, including revenue and expense projections.
Seek opportunities to increase revenue and reduce expenses, while maintaining service quality.
Analyze operational costs and identify cost-saving opportunities without compromising service quality.
Review and optimize operational processes to improve efficiency and enhance the guest experience.
Identify innovative ways to generate additional revenue streams, such as through new services or products.
Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue growth.
Hire, train, and supervise operational staff, ensuring they have the necessary skills and knowledge to perform their duties.
Create and implement employee development plans, providing opportunities for career growth and advancement.
Conduct regular performance reviews and provide feedback to employees, recognizing and rewarding outstanding performance.Qualifications:
1. Luxury Hospitality segment experience will be preferred.
2. 3+ years as Director of Operations / Executive Assistant Manager at international hotels.
4. Ability to understand a variety of industrial issues and develop strategic business plans.
5. Problem solving ability on both operational and/or strategic areas.
6. Strong interpersonal skills & leadership.
7. Fluent written & spoken English.
8. Pre-opening experience is preferred.
About Langham Hospitality GroupA wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe North America and the Middle East. The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting edge innovation, sincere service and an unwavering commitment to building great memories. For more information, visit LanghamHospitalityGroup.com. 朗廷酒店集团简介 作为鹰君集团有限公司的全资控股子公司,朗廷酒店集团旗下拥有一系列分属於朗廷酒店及度假酒店丶康得思和Ying’nFlo品牌的酒店,同时还有超过40个已经确定或正在洽谈中的酒店项目横跨亚洲,欧洲丶北美至中东地区。 集团的名字源於传奇的伦敦朗廷酒店,该酒店为欧洲首家奢华酒店,逾150年来一直是奢华住宿及卓越服务的典范。集团旗下酒店至今仍秉承伦敦朗廷酒店的传统,设计典雅高贵,挚诚待客,致力推陈出新,务求缔造令人眼前一亮的住宿体验。详情请浏览LanghamHospitalityGroup.com/sc/。About The Langham Hotels & ResortsCombining modern sophistication and timeless glamour, The Langham Hotels & Resorts is globally recognised for its exceptional intuitive service, contemporary art collections, award-winning culinary expertise and signature pink accents. Drawing on the brand’s distinctive British heritage from the opening of the flagship hotel in London in 1865, The Langham continues the legacy by delivering exceptional experiences with a touch of playfulness in key destinations in the United Kingdom, Europe, Middle East, United States, Asia Pacific and Greater China. Learn about the brand by visiting LanghamHotels.com, and follow The Langham Hotels and Resorts on Instagram (@langhamhotels) and Facebook (@thelanghamhotels) and Twitter (@thelanghamhotel).朗廷酒店及度假酒店简介 朗廷酒店及度假酒店完美体现现代脱俗品味与经典华丽风格,以殷勤体贴的服务、现代艺术珍藏、得奖佳肴和专属的粉红色元素见称。自1865年伦敦朗廷酒店开业至今,品牌一直延续独树一帜的英伦文化传统,用心为伦敦、纽约、波士顿、芝加哥、洛杉矶、利雅得、悉尼、墨尔本、黃金海岸、香港、上海、深圳、广州、合肥、海口、宁波、厦门和長沙的宾客缔造饶富趣味的非凡住宿享受。有关品牌详情,请浏览LanghamHotels.com。About Cordis Hotels & Resorts Cordis is an upper upscale hotel brand with a service style that is heartfelt and intuitively generous. Located in the heart of the local communities in the most stimulating destinations around the world, Cordis hotels deliver experiences that are authentic and family inclusive in Hong Kong, Shanghai, Beijing, Ningbo, Xuzhou and Auckland with more than 10 properties to open within five years. Visit CordisHotels.com for more information, and follow the collection on Instagram, Facebook and Twitter (@cordishotels).康得思酒店及度假酒店简介康得思是超高端国际酒店品牌,恪守挚心服务与挚诚慷慨的待客之道。康得思酒店位于香港、上海、北京、宁波、徐州及奥克兰等著名旅游热点的本地社区核心地段,为家庭旅客缔造与众不同的地道体验。康得思酒店及度假酒店计划于未来五年再开设超过10间新酒店,详情请浏览CordisHotels.com。