总部RCC文员
5千-6千
停止招聘
发布于 2019-04-25
总部RCC文员
5千-6千
北京 | 2年以上 | 大专 | 招2人
停止招聘
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职位描述

  

Main Responsibilities:

1.按照标准流程受理客人预定,提供万悦会相关服务,以及记录并派发客诉相关工单。

Taking reservation according to Wanda Hotel standard, providing membership service of Wanda Club, recording and distributing customer complain to responsible hotel.

2.为万达集团内部员工提供包括员工价、员工差旅价以及高管差旅价在内的内部预订服务。

Providing reservation service for internal guests which includes staff rate, staff business rate and senior management business rate.

3.为万悦会会员提供积分兑换服务。

Providing points redemption service for Wanda Club members.

4.负责收集和整合会员喜好。

Responsible for collecting and summarizing member's preferences.

5.配合忠诚度会员计划发送会员促销信息。

Assisting LPS to distribute membership promotion through different channel.

6.制作预订及客户中心相关报表。

Making RCC related reports.

7.负责与各万达酒店相关人员和部门保持良好沟通,使信息正确地双向传递。Ensure effective two-way communication with relevant key person of different property.

Qualification:

1.专科(含)以上学历College degree and above

2.酒店管理、英语、市场营销等相关专业Hospitality, English, Marketing related.

3.熟练运用办公软件及相关管理软件Experienced in using office software etc.;

4.具备优秀的书面和口头表达能力 Excellent written and oral communication ability;

5. 熟悉运用酒店的相关软件,如Opera.  Familiar with hotel software, as like Opera.

6.有酒店预订部经验者优先 Candidate with Hotel Reservation experience has the privilege to be considered.

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
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公司地址
北京市石景山区石景山路甲18号
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  • 酒店业--国内高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国内上市公司
    企业性质
    万达酒店及度假村始于2007年,秉承“以人为本,关爱每位员工,温暖每位客人,尽责每位合作伙伴”的核心价值观,及“务实创新,发扬华文化”的公司理念,致力成为全球具有价值、以酒店为核心的资产管理公司。万达酒店及度假村拥有酒店设计、酒店建设、酒店管理三大核心,是全球打通酒店开发全产业链的公司之一,旗下共有五个酒店品牌:奢华酒店品牌-万达瑞华、豪华酒店品牌-万达文华、高端酒店品牌-万达嘉华、高端精选酒店品牌-万达锦华及超中端酒店品牌-万达美华。目前为止,万达酒店及度假村在全国50多座城市管理着超过70余家酒店。      北京万达嘉华酒店是由万达酒店及度假村管理有限公司投资并管理,按照五星级酒店标准建造的一家国际化高档商务型酒店,隶属于大连万达集团,且是北京地区唯一的一家万达自营酒店。     北京万达嘉华酒店坐落于CRD首都文化娱乐休闲区核心地带-石景山万达广场内。毗邻地铁一号线和首都机场巴士石景山专线,至北京首都国际机场只需45分钟车程;颐和园、香山、八大处等旅游胜地驱车25分钟即可到达。308间宽敞舒适的客房及套房可领略迷人的西山或都市美景,营造惬意的入住感受。美食汇全日餐厅、和日餐厅、等风格迥异的餐厅和酒吧邀您共品精致珍馐,同饮香茗佳酿。酒店拥有京西地区首屈一指的会议场地及设施,4间自然采光的会议室空间灵活多变,1,400平方米无柱式中华宴会厅配备70平方米LED屏。一流的水疗中心、健身中心和室内恒温阳光泳池带您畅享轻松时刻。Founded in 2007, Wanda Hotels & 
Resorts endeavors to be recognized as one of the world’s most valuable 
asset management companies with a core competency in hotel business. This vision 
has been achieved through integrated business resources including hotel design, 
hotel construction and hotel management based on its core values of “People 
First –practical care to our employees; commitment to all stakeholders and 
customers.”and corporate belief of “Practical, innovative, rooted in 
China.”Wanda Hotels & Resorts, as one of the only “one-stop solution”hotel 
companies in the world with over 70 hotels in over 50 cities in China, currently 
manages five brands in its portfolio: the ultra-luxury brand Wanda Reign, the 
luxury brand Wanda Vista, the premium brand Wanda Realm,the select-service brand 
Wanda Jin, the ultra middle-end brand Wanda Moments.investment and management, according to the five-star hotel standards to build an international upscale business hotel, which belongs to the Dalian Wanda group, and is the only a proprietaryhotel in Beijing area.Wanda Realm Beijing is located in the heart of Shijingshan District and Capital Recreation District (CRD), which isadjacent to the Shijingshan Wanda Plaza and a walking distance to subwaystation (Line 1) and airport shuttle bus station (Shijingshan Line). It is only45 minutes away from Beijing Capital International Airport by car and 25minutes away from the Summer Palace, and Fragrance Hill. Wanda Realm Beijing isequipped with 308 magnificent guestrooms and suites which are designed forunparalleled comfort and pleasure, featuring 3 restaurants with differentcuisines from formal dining to a relaxed buffet. For events large or small,Wanda Realm Beijing is at your service with the leading banquet facilities inthe west of Beijing city. Choose from a graceful selection of fully equippedmeeting rooms, the spectacular 1,400 square meters pillar-free China GrandBallroom is equipped with a 8.5 meters high ceiling and a 70 square meters LEDscreen. 4 flexible and comfortable function rooms with natural lights offer awide configuration of event space. The first-class leisure facilities providesthe business travelers a gathering place to refresh body, mind and spirit,including a state-of-the-art gym and an in-door heated swimming pool.
北京市石景山区石景山路甲18号
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