• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 管理规范
• 人性化管理

DUTIES AND RESPONSIBILITIES
责任和义务
1. Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation.
根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。
2. Offers/provides assistance to guests, as needed.
如有需要提供给客人协助。
3. In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.
对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息，	包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。
4. Handles and controls guestroom keys; ensures that a key is available for every room , receives from and issues them to the right guest, initiates requests for replacement of lost keys or for issuance of additional keys as requested by guests, ensures that they are returned by the guests .
upon check-out, and closely co-ordinates with the key custodian regarding inventory of keys.
处理并控制客人房间钥匙，确保每个房间都有钥匙，收取钥匙并将它交给准确的客	 人，为钥匙遗失的客人做附加钥匙，确保在客人结账时能归还钥匙，并与钥匙保管员一起保管储备钥匙。
5. Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests.
保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。
6. Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/Assistant Front Office Manager of any discrepancy.
将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管/前厅部经		理助理汇报。
7. Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly.
为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系。
8. Accomplishes required reports and maintains records necessary for preparation of statistical data such as:
制作指定的报告并保留需要统计数据的记录，如：
(a) Daily arrivals and departures record每日到店离店客人记录
(b) Room Sales recapitulation卖房资本调整
(c) Rooms breakdown report房间报告
(d) VIP and special attention list, etc.贵宾和特殊注意列表，等等
9. Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.
处理客人投诉，询问和要求。对重要问题汇报上级。
10. Ensures the proper use of all Front Office supplies, forms, equipment.
适当利用所有前台办公资源，报表，设备。
11. Maintains cleanliness of work area.
维护工作区域的清洁。
12. Performs duties common to all non-supervisory personnel and other duties as may be assigned.
其他被指派的任务。

JOB SPECIFICATION
职位条件
1. Preferably college graduate or equivalent in experience
大中专科毕业以上或同等经验
2. Personable and neat
气质良好，头脑灵敏，积极乐观，
3. Verbal facility
口头表达能力良好，乐于沟通
4. General knowledge of overall operations and activities of the Hotel
对酒店总体操作的总体知识了解

宁波鄞州喜来登酒店，坐落于宁波市鄞州区南部繁华的商业核心地带，地理位置得天独厚，交通网络四通八达。酒店与地铁3号线近在咫尺，前往南部商务区仅需短短10分钟车程，距离宁波栎社国际机场也不过25分钟车程，而抵达火车站或市中心更是仅需15分钟，出行极为便捷。周边商业、餐饮、娱乐设施一应俱全，为宾客提供了无与伦比的便利体验。酒店内设246间装潢典雅的豪华客房，每一间客房均配备了先进的全屋智能系统，电动窗帘、智能马桶、65寸超大屏幕液晶电视、蓝牙音响以及咖啡机等现代化设施一应俱全，旨在为宾客打造智能化、舒适化的入住体验。此外，酒店还拥有超过1000平方米的宴会空间，其中包括高达8米的独立无柱式豪华宴会厅，以及四个功能齐全的多功能会议室。可满足各类会议、宴会活动的多样化需求。酒店同时设有全日制餐厅、中餐厅、大堂吧、行政酒廊、健身俱乐部、无边室内泳池、水疗中心和棋牌室等丰富的餐饮娱乐设施，为宾客提供全方位的奢华享受。喜来登即代表着可靠、熟悉和卓越，助你轻松会聚，尽享成功。酒店开业在即，期待您的加入！