岗位职责
1. 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2. 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3. 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4. 客满时,负责安排好后到的宾客,使宾客乐于等位。
5. 随时注意听取宾客的意见,及时向上级反映。
6. 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7. 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。
岗位要求
1.中专毕业或具有同等学历,经过餐饮服务培训,有一定的日常外语会话能力。
2.有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
3.掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
4.工作主动、热情、认真,责任心较强。
5.身体健康,仪表端庄。
Dear all friends,We are fully aware of the unique personality and passion of each team member and take care of our guests. We will reward your hard work with competitive salary, benefits and development opportunity. If you are meticulous, strategic and dynamic, think bold and have a sharp focus, we invite you to join our team.Where discovery starts by World Hotel Grand Jiaxing Hunan!我们深知每个团队成员的独特个性和激情并悉心照顾我们的客人,我们将以具有竞争力的薪资福利和成长空间回报您的辛勤工作。如果您具有耐心细致、敏锐及前瞻眼光、活力充沛且积极向上,那正是我们所需要及共有的期望!欢迎您探索佳兴世尊旅程!*About UsWorldhotel Grand Jiaxing Hunanis the newest international 5 star hotel invested by Changsha Gracia RealEstate Development Group Co. Ltd, and managed by Worldhotels.湖南佳兴世尊酒店是由长沙佳兴房地产集团有限公司投资兴建,委托德国世尊国际酒店及度假村集团管理的国际五星级酒店。Worldhotel Grand Jiaxing Hunanis located on the west side of the Xiang River. Next to Zhongnan University, Hunan Normal University. 10mins walkingto the Changsha No. 2 metro station. Or you can take the Changzhang Hwy, easilygo to the Hi-Tech Development Zone ( Lu Valley ). It is about 33 kms toChangsha International Airport, and 28 km to the Changsha Railway Station (South). 湖南佳兴世尊酒店位于长沙河西区域,时尚的双子塔造型是CBD中心的地标性建筑,地理位置优越,交通便利。酒店毗邻长沙市政府和历史悠久的中南大学、湖南师范大学,距离地铁二号线步行仅十分钟,快捷的长张高速公路可以让您快速抵达长沙国际高新技术产业开发区。酒店距离长沙黄花国际机场约33公里,距离长沙火车南站约28公里。WORLDHOTELS is a well-knownhotel management group with its headquarter located in Frankfurt, Germany. Thegroup’s portfolio consists of 500 hotels in over 250 destinations in 70countries worldwide. These include historic landmark buildings, chic boutiquehotels and exquisite resort hideaways. With our outstanding service andexceptional quality standards, as well as our advanced management system andglobal sales network, we meet the upscale needs of both business and leisuretravelers alike.世尊国际酒店及度假村是历史悠久的全球酒店管理集团,总部位于德国法兰克福。集团拥有大约500多家酒店,分布在全球65个国家250多个目的地,其中不乏历史悠久的地标建筑,时髦风尚的精品酒店和遗世精致的度假村。所有酒店以其杰出的服务,优秀的质量标准,强大的管理系统和遍布全球的销售网络,满足各类高端商务和休闲旅客的各种需求。AccommodationWorldhotel Grand Jiaxing Hunan boasts 455 guestrooms and suites. Each elegant guestroom is equipped with free broadbandinternet access and Wifi, LED TVs with multiple satellite/ cable channels,international direct dialing telephones and electronic safes for yourconvenience. 客房及套房:酒店拥有455间精心设计的的豪华客房,充满浓郁的现代艺术气息,配备超大浴缸、热带雨林花洒及接驳国内外数字信号的液晶电视,高速的宽带上网服务,并有无线网络全面覆盖。国际直拨电话,电子保险箱等设备,使客人尽享舒适和便利。Restaurant and BarsThe hotel boasts tworestaurants and one bar. Jiating Chinese Restaurant provides the refine Hunancuisines. And Jiayan Western Restaurant provides you with sumptuous of internationalfood and the best A-la-Carte. You can also have a relax afternoon tea time witha coffee, cocktail or glass of fine wine.餐饮及酒吧:酒店拥有3个餐厅和1个酒吧。佳廷中餐厅为您奉上的精致湘菜经典美味,14个具有浓郁中国特色的包间任您选择。佳妍西餐厅为您带来缤纷环球美食和全天候的零点服务。您也可以在佳愉大堂酒吧,聆听悠扬的钢琴伴奏,享受一杯芬香的咖啡或者精心调配的鸡尾酒,度过一个愉快的下午茶时光。Meeting and BanquetWorldhotel Grand Jiaxing Hunan extensive meeting and banquet facilities host Changsha’s premier events.One 1300sqm pillar less banquet hall, plus 9 meeting rooms all withmulti-functional setups. State-of-art technology and integrated systems,including wireless Internet access, electric projection screens, videoconferencing, ensure smooth running events.宴会及会议:酒店拥有以业界最高水准配置的1300平方米的无柱宴会厅,将是您会议、婚礼以及宴会庆典的完美之选。另设9个功能齐备,不同规模的多功能厅和会议室。配备了无线宽带上网,视频和电话会议等先进的会务设施,满足您各类商务活动的需求。An Indulgence in Premier Luxuries雍容华美,至尊享受,尽在湖南佳兴世尊酒店。