• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 人性化管理
• 员工拓展活动
• 五险一金
• 公休6天

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
 
您认为自己是优秀的餐厅服务员吗？
 
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
1.Deliver Food and Beverage service of high standard and in accordance with departmental standards and 
procedures，Drive the business.
按照部门的规范和程序提供高标准的餐饮服务。积极推动酒店生意。 2.Communicates to his/her superior any difficulties, guest comments and other relevant information 
 与上级领导交流有关疑难，客人意见和其它相关信息。 
3.Establishes and maintains effective employee working relationships 
与员工建立并保持良好的工作关系。 
4.Attends and participates in daily briefings and other meetings as scheduled 
参加和参与每日的例会和其它计划好的会议。 
5.Attends and participates in training sessions as scheduled 
参加和参与计划好的培训课程。 
6.Prepares for service by ensuring: 
确保部门的以下各项工作就绪为客人提供服务： 
7.Grooming is impeccable and in accordance with ICHG personal presentation standards 
 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 
8..Outlet equipment is clean 
设备干净 
9.Equipment is sorted and stored 
设备分类且存放好 
10.Glassware is polished 
 玻璃器皿擦亮 
11.Flatware is polished 
擦亮餐具 
12.China is clean 
 清洁瓷器 
13.Waiter stations are prepared 
准备好服务台 
14.Cutlery is placed for buffet and table service 
摆放好自助餐桌上的餐具 
15.Reservations are read and familiarized 
阅读并熟悉预订 
16.Special occasions are ready 
准备好特别活动 
17.Outlet is ready for service and guest comfort 
酒吧准备就绪为客人提供舒适的服务。 
18.Carries out effective service by ensuring: 
高效的提供服务： 
19.Guests are greeted and seated 
迎宾并安排客人就坐 
20.Daily specials are explained and upsold 
说明并推销每日特价 
21.Food orders are processed accurately 
准确的下餐单 
22.Trays and tray jacks are effectively used 
有效的利用托盘和托盘架 
23.Food orders are taken quickly 
快速的为客人写餐单 
24.Payment methods are handled accurately 
 确的处理付款方法 
25.Working areas are cleaned and re-set quickly 
快速的清洁工作区和重新布置 
26.Bar is clean 
清洁的酒吧 
27.Used ashtrays are regularly cleaned 
定时清理用过的烟灰缸 
28.Guests are conversed with in relation to the food and beverage products 
与客人谈论有关的餐饮产品 
29.Carries out effective beverage service by ensuring: 
通过确保以下内容高效的提供饮品服务： 
30.Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。 
31.Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving 
wine 
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒 
32.Promoting and selling cocktails to guests 
向客人推销鸡尾酒 
33.Making and presenting cocktails 
调配和装饰鸡尾酒 
34.Coffee and tea is served hot and in accordance with standard 
按规范提供热的咖啡和茶 
35.Take appropriate action to resolve guest complaints 
正确处理客人的投诉。 
36.Food and beverage stock is stored in relation to hotel procedures 
按照酒店的规定存储餐饮存货。 
37.Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。

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